Automotive Service Advisor / Writer

DARCARS Automotive Group • Baltimore, MD

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About The Position

DARCARS of Baltimore is seeking an Automotive Service Advisor / Writer. This role presents, consults on, and sells automotive warranty products and repair services while following the manufacturer’s published maintenance schedule and requirements and company policy. The advisor builds rapport with customers to promote satisfaction and retention, manages service appointments and repair estimates, and coordinates repair completion with customers and technicians. The role requires working effectively in a fast-paced environment with limited supervision and complying with applicable laws and policies for safeguarding customer, company, and manufacturer information, as well as customer vehicles and property.

The position is subject to pre-employment screening, including a criminal background check and review of consumer and motor vehicle records and SSN verification. Employment is at-will and subject to dealership rules and regulations. The advertisement notes that duties may include other tasks assigned by a supervisor.

Requirements

• Must be at least 18 years of age.
• Must have a valid driver’s license.
• Must be able to pass pre-employment screening, including background screening.
• Must be able to manage in a fast-paced work environment with limited supervision.
• Must have strong customer service, phone, and computer skills.

Nice To Haves

• Previous automotive Service Advisor experience is highly preferred.

Responsibilities

• Greet customers promptly and courteously and obtain pertinent vehicle information.
• Advise customers about vehicle care and the value of maintenance according to manufacturer specifications.
• Prepare and provide complete, accurate repair-order estimates.
• Establish and communicate repair completion times with customers and technicians.
• Answer incoming service calls.
• Maintain and schedule service appointments.
• Follow prescribed customer post-service follow-up procedures to encourage return visits, increase sales, and support excellent CSI.
• Follow manufacturer warranty guidelines and procedures.
• Conduct business with high integrity to maintain the manufacturer Customer Satisfaction Index (CSI) and DARCARS goals.
• Comply with federal, state, and local laws and company policies concerning protection of customer, company, and manufacturer information, and customer vehicles and property.
• Perform other duties and responsibilities as directed by a supervisor.

Benefits

• Base salary.
• Commission of 4% to 5.5% of total parts and labor sales.
• Comprehensive benefits plan including 401(k).
• PTO and paid holidays.
• Employee discounts on vehicle purchases, parts, and service repairs.
• Opportunities to participate in community service initiatives.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed