Automotive Service Advisor/Writer

Anderson Chrysler Dodge Jeep Ram of Grand Island • Grand Island, NE

11h

About The Position

Anderson Auto Group is seeking an energetic, detail-oriented Automotive Service Advisor/Writer to serve as the link between customers and service technicians. The role supports a smooth customer experience from vehicle intake through service completion. Automotive repair knowledge and strong customer service skills are used to assess vehicle needs, explain service options, support customer satisfaction, and encourage repeat business.

Requirements

• Proven experience as a Service Advisor or Service Writer in an automotive dealership or repair shop.
• Strong mechanical knowledge and familiarity with automotive diagnostics and repair procedures.
• Excellent client communication skills with a focus on customer satisfaction.
• Ability to confidently upsell services while maintaining integrity and transparency.
• Valid driver’s license and a clean driving record.

Nice To Haves

• Dealership experience is highly preferred.
• Automotive service or technician experience is a plus.

Responsibilities

• Greet customers, listen to their concerns, and accurately document vehicle issues.
• Prepare detailed repair estimates using estimating software and clearly communicate options to customers.
• Upsell additional services or repairs that support vehicle safety, performance, or longevity.
• Coordinate with technicians to prioritize repairs and ensure timely service completion.
• Maintain thorough service transaction records, including cash handling and invoicing.
• Explain repairs, answer customer questions, and ensure customer satisfaction.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed