Automotive Lead Service Advisor | Up to $150k/yr & Weekends Off | Gretna

Christian Brothers Automotive • Omaha, NE

5d • Onsite

About The Position

The Automotive Lead Service Advisor leads the sales team and daily sales operations at a Christian Brothers Automotive location. The role guides guests through the repair process, communicates vehicle status, and works to ensure guest satisfaction. The Lead Service Advisor is accountable for and has authority over daily sales operations, including guest experience, sales activities, team management, work quality, revenue, profit margin, and assigned goals. The position also serves as the main communication point for guests before, during, and after service and represents the independently owned and operated franchise.

Requirements

• Strong sales acumen.
• Understanding of service to others, professionally and personally.
• Five years of work experience in automotive guest service and service sales.
• Supervisory or management experience in the automotive industry.
• Proficiency with Windows-based computer software and automotive store applications.
• ASE Service Consultant certification or equivalent experience.
• Current driver's license and a driving record acceptable to the company's insurance carrier.
• Ability to pass a drug screening.
• Ability to remain on one's feet for most of the workday.
• Ability to occasionally lift and carry objects over 50 pounds.
• Ability to drive manual-transmission vehicles.
• Ability to maintain a brisk work pace in a high-volume environment.
• Ability to use a keyboard, mouse, and standard handset phone several times daily.

Nice To Haves

• Experience with TekMetric software.
• Graduation from an industry-recognized service training program.

Responsibilities

• Serve office and shop personnel, guests, and the community with humility, urgency, and excellence.
• Lead all daily sales operations and follow and enforce company policies and procedures.
• Ensure work quality, attitude, and performance meet or exceed guest satisfaction goals.
• Develop estimates and work orders; direct Service Writers in preparing them and assign work orders to technicians.
• Ensure selection of quality parts and achievement of target margins.
• Open and close the store daily.
• Perform daily, weekly, and monthly reconciliations, audits, and report analysis, and report results to Franchise Owners and/or Operators.
• Serve as the primary communications interface for guests before, during, and after service.
• Explain and present appropriate repair solutions clearly to guests.
• Sell services consistently and effectively while maintaining honesty and integrity.
• Represent the organization professionally, projecting honesty and integrity.
• Perform other duties as assigned.

Benefits

• Compensation of $120,000–$150,000 annually for well-qualified candidates.
• Five-day work week and weekends off.
• 10 days of paid vacation and 8–10 paid holidays.
• Team performance bonuses.
• Healthcare benefits available.
• Matching retirement plans.
• Paid family vacation bonus.
• Weekly lunches.
• Paid training and career advancement.
• Continuous training through the CBA Flywheel Learning System.
• Employer-paid financial wellness program and app, SmartDollar and EveryDollar.
• Path to shop ownership and access to the Future Franchise Leadership Academy.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed