Automotive Service Manager | Up to $100K/YR & Weekends Off | Auburn

Christian Brothers Automotive•Auburn, AL

3d•Onsite

About The Position

The Automotive Service Manager is responsible for the daily operation of a Christian Brothers Automotive location, including sales, staff management, work quality, guest satisfaction, revenue, profit margin, and other goals assigned by the Owner. Office and shop personnel report directly to the Service Manager. The manager guides guests through the repair process, keeps them informed about their vehicle, and works to ensure their satisfaction. This role includes managing personnel and store operations, developing estimates and work orders, supporting technicians, maintaining equipment, overseeing financial closing and reporting procedures, and serving as the primary point of communication for customers. The position is for a new state-of-the-art facility scheduled to open in February 2027; interviews are expected to begin in January 2027. The location is independently owned and operated by a local franchisee, who is the employer and makes employment decisions.

Requirements

Five years of work experience in automotive customer service and service sales.
Supervisory or management experience in the automotive industry.
Proficiency with Windows-based computer software and automotive store applications.
Current driver's license.
Driving record acceptable to the company's insurance carrier.
Ability to stand and walk for most of the workday, occasionally lift and carry objects over 50 pounds, drive manual-transmission vehicles, and maintain a brisk pace in a high-volume environment.
Ability to use a keyboard and mouse and a standard handset phone several times daily.

Nice To Haves

Experience with TekMetric software; preferred but not required.
Graduation from an industry-recognized service training program; preferred but not required.
ASE Service Consultant certification or equivalent experience.

Responsibilities

Manage office and shop personnel and daily operations.
Follow and enforce company policies and procedures, and take corrective or disciplinary action for employee non-compliance.
Ensure work quality, employee attitude, and performance meet or exceed guest satisfaction goals.
Maintain smooth, orderly, and organized store operations and a positive, professional attitude and communication.
Develop estimates and work orders, direct Service Writers in preparing them, and assign work orders to technicians.
Ensure selection of quality parts and achievement of target margins.
Open and close the store daily.
Complete daily accounting closing and balancing procedures; perform daily, weekly, and monthly reconciliations, audits, and report analysis, and report results to Franchise Owners and/or Operators.
Ensure equipment is operational and in good working order, and that technicians have the resources needed to do their jobs.
Serve as the primary communication interface for customers before, during, and after service.
Greet guests warmly and respectfully, explain repair solutions clearly, and sell services honestly and with integrity.
Represent the organization professionally, honestly, and with integrity.
Perform other assigned duties.

Benefits

Up to $100,000 annually for qualified candidates.
Team performance bonuses.
Closed every weekend.
Paid vacation and paid holidays.
Healthcare benefits available.
Employer-paid financial wellness program and app, SmartDollar and EveryDollar.
Ongoing training and career advancement.
Chaplain care support available.
Employee appreciation events and appreciation team lunches.
Employee Point Store access to redeem Flywheel Training Points for swag and rewards.
Continuous training through the CBA Flywheel Learning System.
Future Franchise Leadership Academy (FFLA), with a path to shop ownership available.