Automotive Service Manager | Up to $100K/YR & Weekends Off | Auburn
About The Position
The Automotive Service Manager leads the daily operation of a Christian Brothers Automotive facility, overseeing sales activities, staff management, work quality, guest satisfaction, revenue, profit margins, and other goals assigned by the Owner. All office and shop personnel report directly to the Service Manager. The manager guides guests through the repair process, keeps them informed about vehicle status, and ensures their satisfaction. The role also manages employees and store operations, oversees estimates and work orders, ensures quality parts and target margins, handles accounting and reporting, maintains equipment and technician resources, and serves as the primary customer communications contact. The facility is scheduled to open in February 2027, with interviews beginning in January 2027.
Requirements
- Five years of work experience in automotive customer service and service sales.
- Supervisory or management experience in the automotive industry.
- Proficiency with Windows-based computer software and automotive store applications.
- ASE Service Consultant certification or equivalent experience.
- Current driver's license.
- Driving record acceptable to the company's current insurance carrier.
Nice To Haves
- Experience with TekMetric software (preferred, not required).
- Graduation from an industry-recognized service training program (preferred, not required).
Responsibilities
- Manage office and shop personnel and daily operations.
- Follow and enforce company policies and procedures, and take corrective or disciplinary action for employee non-compliance.
- Ensure work quality, staff attitude, and performance meet or exceed guest satisfaction goals.
- Direct the smooth, orderly, and organized operation of the store.
- Maintain a positive attitude and positive communication.
- Develop estimates and work orders; direct Service Writers' development of them and assign work orders to technicians.
- Ensure selection of quality parts and achievement of target margins.
- Open and close the store daily.
- Perform daily accounting closing and balancing procedures.
- Complete daily, weekly, and monthly reconciliations, audits, and report analyses, and report results to Franchise Owners and/or Operators.
- Ensure equipment is operational and in good working order, and technicians have the resources they need.
- Serve as the primary customer communications contact before, during, and after service.
- Greet guests warmly and respectfully, explain appropriate repair solutions clearly, and sell services honestly and with integrity.
- Represent the organization professionally and with honesty and integrity.
- Perform other duties as assigned.
Benefits
- Team performance bonuses.
- Closed every weekend.
- Paid vacation and paid holidays.
- Healthcare benefits available.
- Employer-paid financial wellness program and app, SmartDollar and EveryDollar.
- Ongoing training and career advancement.
- Chaplain care support available.
- Employee appreciation events and team lunches.
- Employee Point Store access to redeem Flywheel Training points for rewards.
- Continuous training through the CBA Flywheel Learning System.
- Future Franchise Leadership Academy, with a path to shop ownership available.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
