Automotive Service Manager | Up to $100k & Weekends Off | Newnan
About The Position
The Automotive Service Manager at Christian Brothers Automotive is the primary point of contact for guests throughout the vehicle repair process. The manager keeps guests informed about their vehicle’s status, explains repair solutions, and works to ensure their satisfaction. The role is responsible for all aspects of daily business operations, including sales, staff management, work quality, guest satisfaction, revenue, profit margins, and other goals assigned by the Owner. Office and shop personnel report directly to the Service Manager. The position is at 212 Bullsboro Dr., Newnan, GA 30263. The location is independently owned and operated by a local licensed franchisee, which is responsible for employment decisions and serves as the employer.
Requirements
- Five years of work experience in automotive customer service and service sales.
- Supervisory or management experience in the automotive industry.
- Proficiency with Windows-based computer software and automotive store applications.
- Current driver’s license.
- Driving record acceptable to the company’s current insurance carrier.
- Ability to stand and walk for most of the workday, occasionally lift and carry objects over 50 pounds, drive manual-transmission vehicles, maintain a brisk pace in a high-volume environment, and use a keyboard, mouse, and standard handset phone several times daily.
Nice To Haves
- Experience with TekMetric software; preferred but not required.
- Graduation from an industry-recognized service training program; preferred but not required.
- ASE Service Consultant certification or equivalent experience.
Responsibilities
- Manage office and shop personnel and daily operations.
- Follow and enforce company policies and procedures, and take corrective or disciplinary action when needed.
- Ensure work quality, employee attitude, and performance meet or exceed guest satisfaction goals.
- Direct smooth, orderly, and organized store operations while maintaining a positive attitude and positive communications.
- Develop estimates and work orders; direct Service Writers’ development of estimates and work orders; and assign work orders to technicians.
- Ensure quality parts are selected and target margins are achieved.
- Open and close the store daily.
- Perform daily accounting closing and balancing procedures, and complete daily, weekly, and monthly reconciliations, audits, and report analysis; report results to Franchise Owners and/or Operators.
- Ensure equipment is operational and in good working order, and that technicians have the resources needed to do their jobs.
- Serve as the primary communications interface for customers before, during, and after service.
- Greet guests enthusiastically and respectfully, explain repair solutions clearly, and sell services honestly and with integrity.
- Represent the organization professionally and with honesty and integrity.
- Perform other duties as assigned.
Benefits
- Performance bonuses tied to team performance.
- Weekends off; locations are closed every weekend.
- Paid vacation and paid holidays.
- Healthcare benefits available.
- Matching retirement plans.
- Weekly lunches.
- Employee appreciation events.
- Employee Point Store access to redeem training points for swag and rewards.
- Ongoing training through the CBA Flywheel Learning System.
- Employer-paid financial wellness program and app, SmartDollar and EveryDollar.
- Career advancement opportunities and ongoing training.
- Future Franchise Leadership Academy (FFLA), with a path to shop ownership available.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
