Automotive Service Manager | Up to $100k & Weekends Off | Newnan
About The Position
The Automotive Service Manager oversees all aspects of the daily operation of a Christian Brothers Automotive location, including sales, staff management, quality of work, guest satisfaction, revenue, profit margin, and other goals assigned by the Owner. All office and shop personnel report directly to the Service Manager. The Service Manager guides guests through the vehicle repair process, communicates service status before, during, and after repairs, presents understandable repair recommendations, and works to ensure guest satisfaction. The role also directs personnel and store operations, manages estimates and work orders, supports technicians, and oversees accounting, reconciliations, audits, and reporting. The position requires a positive, professional approach and the ability to sell services honestly and with integrity.
Requirements
- Five years of work experience in automotive customer service and service sales.
- Supervisory or management experience in the automotive industry.
- Proficiency with Windows-based computer software and automotive store applications.
- ASE Service Consultant certification or equivalent experience.
- Current driver's license.
- Driving record acceptable to the company's current insurance carrier.
- Ability to remain on feet for most of the workday, including standing and walking.
- Ability to occasionally lift and carry objects over 50 pounds.
- Ability to drive manual transmission vehicles.
- Ability to maintain a brisk work pace in a high-volume environment.
- Ability to use a keyboard and mouse several times daily.
- Ability to use a standard handset phone several times daily.
Nice To Haves
- Experience with TekMetric software; preferred but not required.
- Graduation from an industry-recognized service training program; preferred but not required.
Responsibilities
- Manage office and shop personnel and daily operations.
- Follow and enforce company policies and procedures, and take corrective or disciplinary action for employee non-compliance when necessary.
- Ensure quality of work, attitude, and performance meet or exceed guest satisfaction goals.
- Direct the smooth, orderly, and organized operation of the store.
- Maintain a positive attitude and positive communications.
- Develop estimates and work orders; direct Service Writers in developing them and assign work orders to technicians.
- Ensure selection of quality parts and achievement of target margins.
- Open and close the store daily.
- Perform daily accounting closing and balancing procedures.
- Perform daily, weekly, and monthly reconciliations, audits, and report analyses; report results to Franchise Owners and/or Operators.
- Ensure equipment is operational and in good working order, and technicians have the resources they need.
- Serve as the primary communications interface for customers before, during, and after service.
- Greet guests with enthusiasm, hospitality, and respect.
- Present appropriate vehicle repair solutions in an understandable way.
- Sell services consistently and effectively while maintaining honesty and integrity.
- Represent the organization professionally and with honesty and integrity.
- Perform other duties as assigned.
Benefits
- Up to $120K annually.
- Team performance bonuses.
- Closed every weekend.
- Paid vacation and paid holidays.
- Healthcare benefits available.
- Matching retirement plans.
- Weekly lunches.
- Employee appreciation events.
- Employee Point Store access to redeem training points for rewards.
- Continuous training through the CBA Flywheel Learning System.
- Employer-paid financial wellness program and apps, SmartDollar and EveryDollar.
- Ongoing training and career advancement.
- Future Franchise Leadership Academy and a path to shop ownership.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
