Automotive Service Manager | Up to $100k & Weekends Off | Clarksville
About The Position
The Automotive Service Manager is the primary point of contact for guests throughout the vehicle repair process, keeping them informed and ensuring their satisfaction. The role is responsible for the daily operation of the business, including sales, staff management, work quality, guest satisfaction, revenue, profit margin, and goals assigned by the Owner. Office and shop personnel report directly to the Service Manager. The position includes managing the store’s personnel and operations, supporting effective customer communication and service sales, maintaining quality standards, overseeing estimates and work orders, and ensuring equipment and technicians have the resources needed. The Service Manager also handles opening and closing, accounting closeouts, reconciliations, audits, and reporting. This opening is at an independently owned and operated Christian Brothers Automotive franchise in Clarksville, Tennessee; the local franchisee is the employer.
Requirements
- Five years of work experience in automotive customer service and service sales.
- Supervisory or management experience in the automotive industry.
- Proficiency with Windows-based computer software and automotive store applications.
- Current driver's license and a driving record acceptable to the company's insurance carrier.
- Ability to stand and walk for most of the workday.
- Ability to occasionally lift and carry objects over 50 pounds.
- Ability to drive manual-transmission vehicles.
- Ability to maintain a brisk work pace in a high-volume environment.
- Ability to use a keyboard and mouse and a standard handset phone several times daily.
Nice To Haves
- Experience with TekMetric software; preferred but not required.
- Graduation from an industry-recognized service training program; preferred but not required.
- ASE Service Consultant certification or equivalent experience.
Responsibilities
- Manage office and shop personnel and daily operations.
- Follow and enforce company policies and procedures, taking corrective or disciplinary action when needed.
- Ensure quality of work, attitude, and performance meet or exceed guest satisfaction goals.
- Direct the smooth, orderly, and organized operation of the store.
- Maintain a positive attitude and communicate positively.
- Develop estimates and work orders; guide Service Writers in preparing them and assign work orders to technicians.
- Ensure selection of quality parts and achievement of target margins.
- Open and close the store daily.
- Complete daily accounting closing and balancing procedures.
- Conduct daily, weekly, and monthly reconciliations, audits, and report analysis, and report results to Franchise Owners and/or Operators.
- Ensure equipment is operational and in good working order, and technicians have the resources they need.
- Serve as the primary communications interface with customers before, during, and after service.
- Greet guests warmly and respectfully.
- Present appropriate vehicle repair solutions in an understandable way and sell services honestly and with integrity.
- Represent the organization professionally and with honesty and integrity.
- Perform other assigned duties.
Benefits
- Up to $100,000 annually.
- Closed every weekend.
- Paid vacation and paid holidays.
- Healthcare benefits available.
- Matching retirement plans.
- Employee Point Store access to redeem training points for rewards.
- Continuous training through the CBA Flywheel Learning System.
- Employer-paid financial wellness program and app, SmartDollar and EveryDollar.
- Employee appreciation events.
- Ongoing training and career advancement.
- Future Franchise Leadership Academy (FFLA), a path to shop ownership.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
