Automotive Service Manager | Up to $100k & Weekends Off | Clarksville
About The Position
The Automotive Service Manager is responsible for guiding guests through the vehicle repair process, keeping them informed about service status, and ensuring their satisfaction. The manager oversees all aspects of daily business operations, including sales, staff management, work quality, guest satisfaction, revenue, profit margins, and other goals assigned by the Owner. Office and shop personnel report directly to this role. The Service Manager manages store operations and personnel, supports employee development and performance, prepares and oversees estimates and work orders, and ensures quality parts and service. The role also includes customer communication and service sales, store opening and closing, accounting closeouts, reconciliations and audits, equipment readiness, and reporting results to Franchise Owners and/or Operators. The position represents the organization through professional, honest, and respectful guest service.
Requirements
- At least 5 years of work experience in automotive customer service and service sales.
- Supervisory or management experience in the automotive industry.
- Proficiency with Windows-based computer software and automotive store applications.
- ASE Service Consultant certification or equivalent experience.
- Current driver's license.
- Driving record acceptable to the company's insurance carrier.
- Ability to stand and walk for most of the workday.
- Ability to occasionally lift and carry objects over 50 pounds.
- Ability to drive manual-transmission vehicles.
- Ability to maintain a brisk work pace in a high-volume environment.
- Ability to use a keyboard, mouse, and standard handset phone several times daily.
Nice To Haves
- Experience with TekMetric software; preferred but not required.
- Graduation from an industry-recognized service training program; preferred but not required.
Responsibilities
- Manage office and shop personnel and daily operations.
- Follow and enforce company policies and procedures, and take corrective or disciplinary action when needed.
- Ensure work quality, employee attitude, and performance meet or exceed guest satisfaction goals.
- Direct the smooth, orderly, and organized operation of the store.
- Maintain a positive attitude and positive communications.
- Develop estimates and work orders; direct Service Writers in their preparation and assign work orders to technicians.
- Ensure selection of quality parts and achievement of target margins.
- Open and close the store daily.
- Perform daily accounting closing and balancing procedures.
- Perform daily, weekly, and monthly reconciliations, audits, and report analysis; report results to Franchise Owners and/or Operators.
- Ensure equipment is operational and in good working order, and technicians have the resources needed to do their jobs.
- Serve as the primary communications interface with customers before, during, and after service.
- Greet guests warmly and respectfully, explain suitable vehicle repairs clearly, and sell services honestly and effectively.
- Represent the organization professionally and with honesty and integrity.
- Perform other duties as assigned.
Benefits
- Up to $100,000 annually.
- Closed every weekend.
- Paid vacation and paid holidays.
- Healthcare benefits available.
- Matching retirement plans.
- Employee Point Store access to redeem training points for merchandise and rewards.
- Continuous training through the CBA Flywheel Learning System.
- Employer-paid financial wellness program and app, SmartDollar and EveryDollar.
- Employee appreciation events.
- Ongoing training and career advancement.
- Future Franchise Leadership Academy, with a path to shop ownership available.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
