Automotive Service Advisor / Service Writer

Robert Brogden's Olathe Buick GMC • Olathe, KS

2d

About The Position

Robert Brogden's Olathe GMC is hiring a Service Advisor to join its growing team. The Service Advisor owns the customer experience in the service lane and serves as the first point of contact for customers. The role involves understanding product offerings, inventory needs, technician scheduling, and customer service, as well as greeting vehicle owners and explaining the repair process. The dealership welcomes people new to the automotive industry who have experience in customer service, retail sales, restaurants, or hospitality. Reynolds and Reynolds experience is a plus.

The Robert Brogden Automotive Group emphasizes customer satisfaction, motivated employees, and delivering the service and value the community expects from the dealership.

Requirements

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Time management skills.
• Strong communication skills with customers.
• Professional, well-groomed personal appearance.
• Clean driving record.
• Willingness to submit to a pre-employment background check and drug screening.

Nice To Haves

• Reynolds and Reynolds experience.
• Previous experience in customer service, retail sales, the restaurant industry, or hospitality.

Responsibilities

• Oversee the flow of the drive lane and ensure customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience and complete additional assignments that help leave a positive impression.
• Provide concierge support for owner inquiries by phone or in person to ensure customers are handled appropriately.
• Consistently sell technicians' available time to service customers.
• Distribute work efficiently between technicians.

Benefits

• Medical, dental, vision, and disability coverage.
• 401(k) plan with an industry-leading employer match.
• Paid time off and vacation.
• Unlimited growth opportunities.
• Paid training.
• Employee vehicle purchase plans.
• Family-owned company.
• Flexible work schedule.
• Saturday lunches.
• Discounts on products and services.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed