Service Writer

The Larson Group • Portage, IN

3d

About The Position

The Larson Group Peterbilt is seeking an experienced Service Writer to join its team. The Service Writer greets and consults with service customers about their concerns, assists with service department coordination and communications, and performs tasks related to the warranty department. This is a safety-sensitive position.

Requirements

• High school diploma.
• Experience in a dealership service shop environment is strongly preferred but not required.

Nice To Haves

• College degree or trade school certificate.
• Experience in a dealership service shop environment.

Responsibilities

• Open and close work orders, documenting as much information as possible.
• Record, adjust, and report mechanics’ time for work orders and payroll.
• Help cover phone calls for the Service Department.
• Attempt to resolve customer complaints.
• Schedule appointments.
• Supervise and assist technicians with diagnosing and repairing their jobs.
• Assist with warranty repair paperwork flow.
• Check in new trucks delivered to the shop and complete the required forms.
• Consult with the parts department about special-order parts and subcontracted repairs.
• Inform the following shift’s service writer of special instructions and appointments.
• Keep the Service Manager informed of customer complaints and technician problems.
• Perform other duties as assigned.

Benefits

• Paid time off
• Paid holidays
• Medical, dental, and basic life insurance
• 401(k) with employer contribution
• Bi-weekly pay schedule
• Opportunity for advancement and career development

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED