Service Writer

ASCO Equipment • Odessa, TX

2d • Onsite

About The Position

ASCO Equipment has a career opportunity for a Service Writer & Field Dispatcher in Odessa, Texas. The role coordinates and schedules preventative and other maintenance needs by engaging directly with customers, service technicians, and other departments. The Service Writer facilitates service needs between customers and technicians. Heavy equipment experience is preferred, though automotive industry experience may translate.

Requirements

• At least 2 years of experience as a heavy equipment service technician or service writer.
• Ability to work in a fast-paced, high-volume dealership.
• Detail orientation, time management, and teamwork skills.
• Excellent customer service and communication skills.
• Proficient computer skills and experience with G-Suite and other service programs.
• Personal dedication to work safety and accountability.

Nice To Haves

• Experience with heavy equipment; automotive industry experience may translate.

Responsibilities

• Positively take ownership of the customer experience.
• Manage work orders by opening and closing them, posting time, entering notes, and monitoring progress.
• Prepare accurate repair cost estimates and present them to customers.
• Monitor and manage accounts receivable.
• Communicate clearly and effectively with customers, technicians, and the service manager.
• Provide status updates on work orders, troubleshooting, technician progress, and general questions.
• Monitor phone calls from field technicians and customers.
• Perform various other administrative duties.

Benefits

• 100% paid health insurance.
• 401(k) and profit sharing.
• Paid holidays.
• Paid training and advancement opportunities.
• ASCO Children’s Education Program provides financial assistance for employees' children pursuing higher education.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed