Automotive Service Advisor / Writer / Sales Lead | Weekends Off | Mt Juliet

Christian Brothers Automotive • Mount Juliet, TN

4d • Onsite

About The Position

As an Automotive Service Advisor/Writer with Christian Brothers Automotive, you are a trusted professional who helps guests with their vehicles and builds lasting customer relationships. You guide guests through the repair process, keep them informed about vehicle status, and work to ensure their satisfaction. The role involves customer service, explaining and selling repair solutions, coordinating store workflow, and supporting the team. The position is at 12820 Lebanon Rd, Mt. Juliet, TN 37122, and is scheduled Monday through Friday, 7 a.m. to 6 p.m.

Requirements

• Current driver’s license.
• Driving record acceptable to the current insurance carrier.
• Proficiency with Windows-based computer software and automotive store applications.
• Experience in an automotive customer service role or an automotive service writer/advisor/sales role.
• Dependability and reliability for a Monday–Friday schedule, 7 a.m.–6 p.m.
• Ability to be on one’s feet for most of the workday, including standing, walking, and coordinating parts.
• Ability to occasionally lift and carry objects over 50 pounds.
• Ability to maintain a brisk work pace in a high-volume environment.

Responsibilities

• Greet every guest with hospitality and respect.
• Present the best solution to properly repair a guest’s vehicle in an easy-to-understand way.
• Manage the store’s workflow effectively and efficiently.
• Sell services consistently and effectively while maintaining honesty and integrity.
• Maintain a positive attitude and team atmosphere.
• Communicate clearly and professionally by phone.
• Build long-term relationships among the store, the employee, and customers.
• Direct, coordinate, and participate in customer service activities.
• Shuttle guests as needed in a CBA-branded vehicle.
• Ensure repairs are performed to proper specifications.
• Work as part of a team and assist other employees as needed.
• Perform other duties as assigned.

Benefits

• Paid vacation and paid holidays.
• Healthcare benefits available.
• Matching retirement plans.
• Employee appreciation events and lunches.
• Ongoing training and career advancement.
• Chaplain care support available.
• Employee Point Store access to redeem training points for swag and rewards.
• Continuous training through the CBA Flywheel Learning System.
• Closed every weekend.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed