Automotive Service Advisor / Writer | Weekends Off | Waxahachie

Christian Brothers Automotive • Waxahachie, TX

5d • Onsite

About The Position

As an Automotive Service Advisor / Writer with Christian Brothers Automotive, you are a primary point of contact for guests seeking help with their vehicles and play an important role in building relationships. You guide guests through the repair process, keep them informed about vehicle status, and ensure their satisfaction before they leave the facility. The role also includes helping manage store workflow and customer service activities, communicating repair solutions clearly, and supporting the team as needed.

The position is scheduled Monday through Friday, 7 a.m. to 6 p.m. It involves spending most of the workday on your feet, occasionally lifting and carrying objects over 50 pounds, and maintaining a brisk pace in a high-volume environment.

Requirements

• Current driver’s license.
• Driving record acceptable to the company’s current insurance carrier.
• Proficiency with Windows-based computer software and automotive store applications.
• Teamwork skills, including the ability to work effectively with others and contribute positively to team dynamics and shared goals.
• Adaptability in handling change, shifting priorities, and diverse personalities and work styles.
• Dependability and reliability for a Monday–Friday schedule, 7 a.m.–6 p.m.
• Ability to spend most of the workday standing and walking.
• Ability to occasionally lift and carry objects over 50 pounds.
• Ability to maintain a brisk pace in a high-volume environment.

Nice To Haves

• Experience in automotive customer service and/or automotive service sales.

Responsibilities

• Greet every guest with hospitality and respect.
• Present the best solution for properly repairing a guest’s vehicle in an easy-to-understand way.
• Manage the store’s workflow effectively and efficiently.
• Sell services consistently and effectively while maintaining honesty and integrity.
• Maintain a positive attitude and team atmosphere.
• Communicate clearly and professionally by phone.
• Build long-term relationships among the store, the employee, and guests.
• Direct, coordinate, and participate in customer service activities.
• Shuttle guests as needed.
• Ensure repairs are performed to proper specifications.
• Work as part of a team and assist other employees as needed.
• Perform other duties as assigned.

Benefits

• Full-time hourly position with Nice Difference Bonus.
• Performance-based commission.
• Paid vacation and paid holidays.
• Closed every weekend.
• Healthcare benefits available.
• Matching retirement plan.
• Ongoing training and career advancement.
• Continuous training through the CBA Flywheel Learning System.
• Employer-paid financial wellness program and app, SmartDollar & EveryDollar.
• Chaplain Care Support.
• Weekly lunches provided.
• Employee appreciation events.
• Employee discount.
• Team performance bonuses.
• Employee Point Store access to redeem training points for swag and rewards.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed