Automotive Service Advisor / Writer / Sales Lead | Weekends Off | Mt Juliet

Christian Brothers Automotive • Mount Juliet, TN

2h • Onsite

About The Position

As an Automotive Service Advisor/Writer with Christian Brothers Automotive, you are a trusted professional who assists guests with their vehicles and helps build lasting customer relationships. You guide guests through the repair process, keep them informed about vehicle status, and ensure their satisfaction before they leave the facility. The role is at the Christian Brothers Automotive location at 12820 Lebanon Rd, Mt. Juliet, TN 37122. The position is scheduled Monday through Friday, 7 a.m. to 6 p.m., with weekends off. The location is independently owned and operated by a local licensed franchisee, which is the employer and makes all employment decisions.

Requirements

• Current driver’s license.
• Driving record acceptable to the company’s current insurance carrier.
• Proficiency with Windows-based computer software and automotive store applications.
• Experience in an automotive customer service role or automotive service writing, advising, or sales role.
• Dependability and reliability for a Monday–Friday, 7 a.m.–6 p.m. schedule.
• Ability to be on your feet for most of the workday, including standing, walking, and coordinating parts.
• Ability to occasionally lift and carry objects weighing over 50 pounds.
• Ability to maintain a brisk work pace in a high-volume environment.

Responsibilities

• Greet every guest who enters the facility with hospitality and respect.
• Present the best solution to properly repair guests’ vehicles in a clear, understandable way.
• Manage the store’s workflow effectively and efficiently.
• Sell services consistently and effectively while maintaining honesty and integrity.
• Maintain a positive attitude and team atmosphere.
• Communicate clearly and professionally by phone.
• Build long-term relationships among the store, the employee, and customers.
• Direct, coordinate, and participate in customer service activities.
• Shuttle guests as needed in a CBA-branded vehicle.
• Ensure repairs are performed to proper specifications.
• Work as a team and assist other employees as needed.
• Perform other duties as assigned.

Benefits

• Closed every weekend to spend time with family and friends.
• Paid vacation and paid holidays.
• Healthcare benefits available.
• Matching retirement plans.
• Employee appreciation events and lunches.
• Ongoing training and career advancement.
• Chaplain care support available.
• Employee point store access to redeem training points for merchandise and rewards.
• Continuous training through the CBA Flywheel Learning System.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed