Automotive Senior Service Advisor / Writer | Up to $100k & Weekends Off | McQueen Guadalupe

Christian Brothers Automotive•Gilbert, AZ

4d•$100,000•Onsite

About The Position

The Automotive Senior Service Advisor / Writer serves as the primary point of contact for guests seeking help with their vehicles and plays an important role in building guest relationships. The advisor guides guests through the entire repair process, keeps them informed about vehicle status, and works to ensure their satisfaction before they leave the facility. The position is at a locally owned and operated Christian Brothers Automotive location in Gilbert, Arizona. The listed schedule is Monday through Friday, 7 a.m. to 6 p.m., with weekends off. The role involves working at a brisk pace in a high-volume environment and being on one's feet for most of the workday.

Requirements

Current driver's license.
Driving record acceptable to the current insurance carrier.
Proficiency in Windows-based computer software and automotive store applications.
Experience in automotive customer service and service sales.
Dependability and reliability for a Monday-through-Friday schedule, 7 a.m. to 6 p.m.
Ability to stand, walk, and coordinate parts for most of the workday.
Ability to occasionally lift and carry objects over 50 pounds.
Ability to maintain a brisk work pace in a high-volume environment.

Nice To Haves

Associate degree preferred.

Responsibilities

Greet every guest who enters the facility with hospitality and respect.
Present the best solution for properly repairing guests' vehicles in a way that is easy to understand.
Manage the store's workflow effectively and efficiently.
Sell services consistently and effectively while maintaining honesty and integrity.
Maintain a positive attitude and team atmosphere.
Communicate clearly and professionally by phone.
Build long-term relationships among the store, the advisor, and guests.
Direct, coordinate, and participate in guest service activities.
Shuttle guests as needed.
Ensure repairs are performed to proper specifications.
Work as a team and assist other employees as needed.
Perform other duties as assigned.

Benefits

Up to $100,000 for highly qualified candidates.
Salary plus commission.
Closed every weekend.
Employer-paid financial wellness program and app, SmartDollar and EveryDollar.
Paid vacation and paid holidays.
Healthcare benefits available.
Matching retirement plans.
Ongoing training and career advancement.
Employee appreciation events.
Team Member Celebration Program recognizing birthdays and achievements throughout the year.
Employee Point Store access to redeem training points for merchandise and rewards.
Continuous training through the CBA Flywheel Learning System.