Service Writer

ACME ELECTRIC MOTOR • Duluth, MN

2d • Onsite

About The Position

Acme Tools is hiring a full-time Service Writer in Duluth, Minnesota. The position works 40 hours per week during the company’s hours of operation and pays $20–$22 per hour, depending on experience. The Service Writer works with customers, service technicians, other departments, manufacturers, vendors, and warranty departments to coordinate equipment service, parts, and warranty claims. The role also assists with parts inventory activities and promotes a safe work environment.

Acme Tools describes itself as a family-owned, employee-centric, growth-minded business serving contractors, woodworkers, and DIY enthusiasts across North Dakota, Minnesota, Iowa, and online. It offers a family-friendly work environment and community engagement opportunities.

Requirements

• Ability to communicate effectively with customers and team members.
• Computer skills and ability to learn new software.
• Knowledge of tools and equipment.
• Prompt and reliable attendance.
• Ability to lift up to 50 pounds.
• Ability to sit, stand, and walk for most of the shift.
• Ability to occasionally push, pull, squat, bend, and reach.

Nice To Haves

• Previous experience handling warranty claims.
• Mechanical aptitude.
• Previous service writing experience.

Responsibilities

• Create service orders by gathering information about equipment issues, service history, and warranty status, and distribute work orders to service technicians.
• Work with internal and external customers to identify and obtain the correct parts in a timely and efficient manner.
• Communicate with customers in person and by phone about estimated repair times, costs, delays, and other issues.
• Collaborate with employees across departments.
• Review and verify equipment warranty coverage, including parts and labor.
• Work with manufacturers, vendors, and their warranty departments to process claims correctly and follow applicable guidelines.
• Assist with submitting warranty claims and provide required documentation promptly.
• Follow up on outstanding warranty claims to support resolution and reimbursement.
• Assist with inventory cycle counting, ordering, receiving, pricing, and stocking parts in the service area, and enter part numbers into the computer system.
• Maintain and promote a safe and secure work environment by following safety standards.

Benefits

• Six paid holidays.
• Generous paid time off starting from day one.
• Employee discounts.
• Medical, dental, and vision insurance options.
• Traditional and Roth 401(k) plans with company matching.
• Company-paid group life insurance.
• Flexible spending accounts for medical and dependent care.
• Company-paid short- and long-term disability coverage.
• Accident, cancer, and critical illness insurance options.
• Voluntary life insurance.
• Supportive and collaborative work environment.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed