Service Writer

HUNTER TRUCK SALES & SERVICE•Clearfield, PA

2d•Onsite

About The Position

Hunter Truck is hiring a full-time Service Writer at its Clearfield, Pennsylvania location. The role manages repair orders efficiently and accurately, ensuring customer needs are documented and communicated. The schedule is Monday through Friday, 3:30 PM to 12:00 AM, with rotating Saturdays from 8:00 AM to 12:00 PM. The Service Writer greets service customers, sells needed work, writes repair orders, estimates repair costs, and coordinates with technicians and customers throughout the repair process. The role also handles repair authorizations, warranty claims, documentation, payment selection, customer inquiries, complaints, and scheduling, while supporting the parts and service departments and maintaining a clean, safe work area.

Requirements

High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
Valid driver's license.
Must meet company insurability standards.

Nice To Haves

Commercial Driver's License.

Responsibilities

Greet service customers, sell needed work, write repair orders, and estimate repair costs.
Ensure the proper payment type is selected and perform an initial review of repair orders.
Communicate with technicians and update customers on repair progress.
Obtain authorization for additional work and maintain accurate repair documentation.
Administer warranty claims and policy adjustments in accordance with manufacturer guidelines.
Maintain repair order balance and assist the parts and service departments as needed.
Handle customer inquiries, complaints, and scheduling professionally.
Maintain a clean and organized work area while adhering to safety policies.