Sturgis Motorsports Service Writer

McKie Ford•Sturgis, SD

About The Position

The Sturgis Motorsports Service Writer assists customers seeking vehicle repairs and maintenance, helping ensure each vehicle is fixed right the first time. The role supports the Service Manager in operating the service center by preparing work orders, distributing work to staff, maintaining accurate records, supporting promotional activities, monitoring inventory, following safety and environmental programs and practices, and performing other assigned duties. The Service Writer provides professional customer service throughout the repair process: identifying service needs, addressing concerns, estimating costs and completion times, communicating work status, coordinating timely repairs, and settling customer accounts. The role also documents changes to repair orders, obtains written customer approval for repair work and add-on sales, checks completed repair orders for accuracy and legibility, and follows up on customer concerns. The position includes meeting or exceeding add-on sales goals and ensuring vehicles are delivered in proper condition.

Requirements

Ability to read and comprehend instructions and information.
Ability to operate a motor vehicle.
Valid driver’s license and a good driving record.
Ability to use a computer and calculator.
Ability to communicate effectively orally and in writing with customers, vendors, and other contacts.
Professional personal appearance.
Must be able to pass background and drug screen checks.

Responsibilities

Greet customers promptly and provide timely, professional service.
Listen to customer inquiries, ask questions to identify service needs, resolve concerns, and sell additional services when appropriate.
Estimate repair costs and completion times and settle customer accounts.
Communicate with customers about the status of their work.
Coordinate activities to help ensure repairs are completed on time and correctly the first time.
Obtain customers’ written approval on repair orders at write-up or when closing additional add-on sales.
Inspect completed repair orders for proper completion, pricing accuracy, and legibility.
Meet or exceed add-on sales goals.
Deliver vehicles in proper condition.
Identify repeat customers and treat them accordingly.
Answer incoming telephone calls promptly and courteously, making every effort to address callers’ inquiries.
Document repair order changes.
Review repairs and associated charges with customers to ensure accuracy and avoid surprises.
Promptly address and resolve customer concerns and service follow-up issues.
Assist the Service Manager with work orders, staff work distribution, records, promotional activities, inventory monitoring, and compliance with safety and environmental programs and practices.
Perform other duties as assigned.