Sturgis Motorsports Service Writer

McKie Ford, Inc.•Sturgis, SD

About The Position

The Sturgis Motorsports Service Writer assists customers with repair and maintenance service requests to help ensure vehicles are fixed right the first time. The role assists the Service Manager with service center operations, including writing work orders, distributing work to staff, maintaining accurate records, supporting promotional activities, monitoring inventory, and complying with safety and environmental programs and practices. Other duties may be assigned. The Service Writer provides professional customer service, identifies service needs, estimates costs and completion times, communicates repair status, coordinates repair work, and reviews work and charges with customers. The position also supports add-on sales, ensures repair orders are accurate and complete, and handles customer follow-up and concerns.

Requirements

Ability to read and comprehend instructions and information.
Ability to operate a motor vehicle.
Valid driver's license and a good driving record.
Ability to use a computer and calculator.
Ability to communicate effectively orally and in writing with customers, vendors, and other contacts.
Professional personal appearance.
Must be able to pass background and drug screen checks.

Responsibilities

Greet customers promptly and provide timely, professional service.
Promote customer satisfaction and loyalty, including by seeking effective solutions beyond traditional approaches.
Listen to customer inquiries and requests, identify service needs, resolve concerns, and sell additional services when appropriate.
Estimate costs and completion times and settle customer accounts.
Communicate work status to customers.
Coordinate activities to ensure repair work is completed correctly the first time and on time.
Obtain the customer's written approval on repair orders at write-up or when closing additional add-on sales.
Inspect finished repair orders for proper completion, pricing accuracy, and legibility.
Meet or exceed add-on sales goals.
Deliver vehicles in perfect condition.
Identify repeat customers and treat them accordingly.
Answer incoming telephone calls promptly and courteously, making every effort to satisfy callers' inquiries.
Document changes to repair orders.
Review repairs and associated charges for accuracy to avoid surprises for customers.
Promptly address and resolve customer concerns and service follow-up issues.
Assist the Service Manager with service center operations, including writing work orders, distributing work to staff, maintaining records, supporting promotional activities, monitoring inventory, and complying with safety and environmental programs and practices.