Service Writer

BAUER BUILT INC • Gresham, OR

4d

About The Position

Bauer Built is hiring a Service Writer in Lincoln, Nebraska. The role schedules and prioritizes work for tire technicians, alignment technicians, and mechanics; provides responsive, professional customer service; and partners with the sales team to promote service packages and product sales. The Service Writer prepares and manages detailed work orders, addresses customer issues and warranty claims, and helps ensure customers have a positive service experience. The role also supports a clean, safe, and organized work environment by following safety protocols.

Bauer Built describes itself as a long-established Midwest company founded in 1944 and headquartered in Durand, Wisconsin. It distributes and services tires for commercial, passenger, and off-road markets, with service centers and manufacturing plants across ten Midwestern states.

Requirements

• Strong working knowledge of automotive and tire service processes.
• Ability to coordinate effectively with technicians and advisors to drive productivity.
• Comfort with Microsoft Office and service management software.
• Ability to write clear, accurate repair orders and estimates.
• Familiarity with scheduling and service-calendar optimization.

Nice To Haves

• Previous experience as a Service Writer, Service Advisor, or in customer service is preferred.

Responsibilities

• Schedule and prioritize jobs for tire technicians, alignment technicians, and mechanics.
• Respond promptly and professionally to customer inquiries, complaints, and concerns.
• Partner daily with the sales team to promote service packages and drive product sales.
• Prepare and manage work orders, capturing full details of service jobs.
• Resolve customer issues and follow through to support a positive customer experience.
• Handle customer escalations and warranty claims professionally.
• Maintain a clean, safe, and well-organized work environment by following safety protocols.

Benefits

• 401K plan with 100% company match up to 7%.
• Comprehensive health, prescription, dental, and vision insurance after 60 days.
• Weekly pay.
• Paid vacation within 6 months.
• Paid holidays, eligible Day 1.
• Short-term disability.
• Company-paid and voluntary life insurance.
• Paid uniforms.
• Professional development and learning opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed