Service Coordinator Jobs

About The Position

Requirements

• Selects correct processes from clearly prescribed rules, past practices, or instruction.
• Seeks advice and guidance on non-routine or problem areas from manager. Deviations from the norm are cleared by Manager.
• Exercises some judgment in accordance with well-defined policies, procedures, techniques. Work typically involves regular review of output by a co-worker or supervisor.
• Attention to detail, good follow-through and organizational skills are paramount.
• Excellent communication skills are imperative to ensure quality & efficiency with external and internal customers.
• Excellent decision-making abilities and abilities to apply information.
• Reliable, flexible, proactive, team player and highly motivated.
• Ability to work in a dynamic, pressured, and ever-changing environment.
• Liaison with operations addressing complaints, questionnaires, and documentation.
• General understanding of Windows based computer systems.
• Strong proficiency in Microsoft Office Suite including Word, Excel, Outlook.
• Touch type and 10-key data entry capabilities.
• Basic understanding of EDI.
• High school diploma or equivalent required.
• One (1) to three (3) years of experience in areas of responsibility.
• Ensures clear and timely communication within department and with other departments to maximize quality, productivity and minimize down time.
• Acts as a problem solver and team player.
• Must have good written and verbal communication skills.
• Keeps the management team abreast of significant issues or developments identified during routine activities and actions being taken to improve the situation.
• Presents technical information and/or procedures to the team.
• Respects confidentiality of privileged information.
• Exercises tact and discretion in interpersonal contacts.
• Supports Company Values.
• Demonstrates commitment to continued personal and professional growth and development.

Nice To Haves

• NetSuite experience preferred.
• PaceJet experience preferred.

Responsibilities

• Responsible for planning utilization of shipping/receiving schedules to meet the customer requirements on a daily/weekly basis based on priority.
• Responsible for understanding customer requirements and maintaining a master schedule pertaining to shipping/receiving daily/weekly activities.
• Directly responsible for problem solving and communicating with Warehouse Manager with any shipping issues for both domestic and international shipments.
• Identifies opportunities to consolidate shipments to reduce freight expenses and optimize gross weight and cube of all carrier modes.
• Books transfer containers or trucks as required for sales orders in outside warehouses.
• Schedules appointments with outbound and inbound carriers and creating and updating a master traffic schedule by week.
• Prints and distributes Pick Slips to the warehouse for picking and shipping purposes.
• Creates the Packing Slips, Bill of Ladings, Labels, and other related shipping documents for outbound shipments.
• Highlights and/or notes all work order comments associated with meeting a customer requirement.
• Coordinates warehouse inspections when requested.
• Maintains documentation to reflect the effectiveness and efficiency of the shipping/receiving activities.
• Works in a cooperative manner with all employees.
• Performs any task or duty associated with accurately shipping a work order out on time.
• Receives, counts and records shipment data into the system.
• Matches packing list information to actual packed merchandise.
• Identifies incorrect/short-shipped items and immediately notify Customer Service coordinator.
• May use electronic identification tools, scanners, stamps, tags, or other labeling equipment.
• Uses a computer and peripherals for company related email, warehouse, and customer service functions.
• A key player in the company’s efforts to have a “high order fulfillment rating”.
• Responsible for working with the warehouse to coordinate the next day’s shipments.
• Completes trainings and attends Company meetings as assigned.
• Performs other duties as assigned.