Customer Service Coordinator II-Bariatrics and General Surgery

Baptist•Memphis, TN

About The Position

The Customer Service Coordinator serves as the first point of contact for patients and visitors and performs administrative and customer service tasks to support a smooth, efficient clinic experience. The role coordinates and directs the office activities of a physician practice and may provide financial counseling, verify insurance, collect copayments, coinsurance, and past-due balances, schedule appointments, make appointment reminder calls, and handle precertifications. The coordinator maintains professional working relationships with insurance companies and demonstrates effective public relations and communication skills.

Requirements

At least one year of experience in a physician practice or clinic.
Current knowledge of medical terminology.
Knowledge of insurance verification and charge entry gained through experience in a physician practice.
Excellent customer relations skills.
Basic knowledge of Windows applications.

Nice To Haves

Collegiate or medical trade completion.
Associate degree.

Responsibilities

Verify insurance and communicate regularly with carriers and regulatory agencies for reimbursement purposes.
Perform daily and monthly closeout procedures for internal controls and cash balancing.
Maintain working knowledge of insurance copayments, deductibles, and workers’ compensation protocols to ensure accurate and compliant billing information.
Promote customer satisfaction through positive, professional verbal and nonverbal communication.
Maintain comprehensive knowledge of corporate policies and procedures related to clinic operations.
Answer telephones, take messages, and direct calls promptly to the appropriate person or location to maintain workflow.
Perform accurate charge entry.
Comply with organizational policies regarding ethical business practices.
Call patients as necessary to obtain payments due or make financial arrangements for scheduled exams.
Schedule appointments, gather demographic and insurance information, and enter it into the practice management system.
Maintain organized files and records to support efficient workflow and confidentiality.
Coordinate resources to enter accurate demographic and medical data, collect appropriate fees at the time of service, and assist patients with financial counseling when appropriate.
Complete assigned goals.