Customer Service Coordinator II-Bariatrics and General Surgery

Baptist•Memphis, TN

About The Position

The Customer Service Coordinator serves as the first point of contact for patients and visitors and performs administrative and customer service tasks to support a smooth, efficient clinic experience for patients and staff. The role coordinates and directs physician-practice office activities. It may include financial counseling, insurance verification, collecting copayments, coinsurance, and past-due balances, scheduling appointments, making appointment reminder calls, and handling precertifications. The Coordinator maintains professional working relationships with insurance companies and demonstrates effective public relations and communication skills.

Requirements

At least one year of experience in a physician practice or clinic.
Current knowledge of medical terminology.
Knowledge of insurance verification and charge entry gained through experience in a physician practice.
Excellent customer relations skills.
Basic knowledge of Windows applications.

Nice To Haves

Collegiate or medical trade completion; an associate degree is preferred.

Responsibilities

Verify insurance and communicate with carriers and regulatory agencies for reimbursement purposes.
Perform daily and monthly closeout procedures for internal controls and cash balancing.
Maintain working knowledge of insurance copayments, deductibles, and workers’ compensation protocols to support accurate, compliant billing information.
Promote customer satisfaction through positive, professional verbal and nonverbal communication.
Apply corporate policies and procedures relevant to clinic operations.
Answer telephones and take and direct messages promptly to maintain workflow.
Perform accurate charge entry.
Comply with organizational policies regarding ethical business practices.
When needed, contact patients about payments due or financial arrangements for scheduled exams.
Schedule appointments, gather demographic and insurance information, and enter information into the practice management system.
Maintain neat, orderly files and records, ensuring an organized workflow and confidentiality.
Coordinate resources to enter accurate demographic and medical data, collect appropriate fees at the time of service, and assist with financial counseling when appropriate.
Complete assigned goals.
Make appointment reminder calls and, as applicable, handle precertifications.