Customer Service Support Coordinator II

Elyon International•Colorado Springs, CO

10d

About The Position

The Customer Service Support Coordinator II reviews and validates sales order data, enters accurate and complete information into the computer system, and helps determine delivery dates. The role confirms order details and expected delivery timelines with customers, monitors order progress, and addresses issues to support timely processing. It oversees sales orders from creation through delivery and invoicing, follows standard procedures, and prepares monthly reports on order receipts. The coordinator also supports requests such as creating approved product return orders, handling credits and debits, and evaluating delivery options and schedules.

Requirements

High school diploma or vocational education.
No prior experience required.

Nice To Haves

Supply Chain Management (SCM) knowledge.
Experience with Enterprise Resource Planning (ERP) systems.
Order management software skills.
Data analysis and interpretation skills.
Data management skills.
Documentation and reporting skills.
Customer Relationship Management (CRM) software skills.
Order fulfillment knowledge.

Responsibilities

Review and validate sales order data for accuracy and completeness.
Enter required information into the computer system to support accurate delivery-date determination.
Confirm order details and expected delivery timelines with customers.
Monitor sales order progress and intervene as needed to support timely processing and resolve potential issues.
Follow standard working procedures for consistent and precise sales order processing.
Oversee sales orders from creation through delivery and invoicing.
Prepare monthly reports on order receipts, volumes, patterns, and trends.
Support requests under established protocols, including approved product return orders, credits and debits, and assessment of delivery options and schedules.