Customer Support Coordinator

JBT Marel • Apex, NC

1d

About The Position

JBT Marel is seeking a detail-oriented and customer-focused specialist to support its Prepared Foods North America Spare Parts business. The role helps customers obtain needed parts and support by processing orders, preparing estimates, answering questions, and coordinating with internal teams to ensure accurate and timely delivery. The position suits someone who is organized, communicates effectively, enjoys problem-solving, and can manage multiple priorities in a fast-paced environment. It offers the opportunity to build customer relationships and contribute to a positive customer experience.

Success in the role means processing orders and estimates accurately and promptly, communicating responsively with customers, following cases and fulfillment issues through to resolution, collaborating effectively with internal teams, and supporting departmental service, efficiency, and estimate-conversion goals. The role contributes to keeping food processing businesses operating and has a direct impact on customer satisfaction and business performance.

Requirements

• Strong communication and customer service skills, with the ability to work effectively with customers and internal teams.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple requests, prioritize tasks, and meet deadlines.
• Strong problem-solving skills and ability to make sound decisions within established guidelines.
• Proficiency in Microsoft Office applications, particularly Excel.
• Ability to learn new systems, follow established procedures, and work independently with moderate supervision.
• A proactive, team-oriented approach and commitment to excellent customer service.

Nice To Haves

• Previous experience in customer service, order entry, sales support, manufacturing, or spare parts coordination.
• Experience with ERP and CRM systems; Salesforce or SL9 experience is a plus.

Responsibilities

• Process customer purchase orders and prepare accurate spare parts estimates and quotations.
• Respond to customer inquiries about pricing, parts availability, order status, and expected delivery dates.
• Follow up on outstanding estimates and orders to support sales opportunities and customer satisfaction.
• Maintain accurate customer records, order details, and case documentation in Salesforce and SL9.
• Coordinate order fulfillment and issue resolution with Purchasing, Warehouse, and other internal departments.
• Process customer returns, return material authorizations (RMAs), credits, invoices, and other service-related requests.
• Monitor open customer cases and provide timely, proactive updates.
• Identify and escalate urgent customer needs, including production-down situations that may affect customer operations.
• Assist in resolving pricing discrepancies, shipping issues, and order delays.
• Follow established procedures and company policies while identifying opportunities to improve processes.
• Support departmental performance goals related to customer response times, order-processing accuracy, and estimate conversion.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed