Customer Support Coordinator
About The Position
Johnson Controls is hiring a Customer Support Coordinator to support customer service and operations through scheduling, logistics, and billing activities. The role assists the CRC with coordinating work and subcontractors, managing service levels and scheduling issues, and responding to risks. It also supports purchasing and delivery of project materials, inventory and equipment coordination, shipping, and repair RMAs. Billing responsibilities include invoice preparation and review, order data entry, customer communication, dispute resolution, and coordination with internal teams and management to resolve outstanding issues.
Requirements
- Experience in customer service or operations/service delivery.
- Strong decision-making skills and adaptability.
- Proficiency in MS Office, especially Excel.
- Excellent communication and interpersonal skills.
- Good telephone manner and appropriate business communications.
- Strong written and verbal communication skills.
- Ability to work as a team player and operate under pressure.
Responsibilities
- Assist the CRC with scheduling and subcontractor scheduling.
- Support right-first-time installations and manage real-time service levels to meet customer service and SLA requirements.
- Communicate with customers and personnel to resolve scheduling issues.
- Alert management to potential problems and work toward resolution.
- Assist the CRC in assigning work based on workloads and priorities.
- Optimize forecasts and take action on risks.
- Place purchase orders for project materials and ensure timely deliveries.
- Negotiate with suppliers and coordinate equipment delivery.
- Perform shipping operations and flag or escalate back-order items and risks.
- Control inventory for existing projects.
- Order and coordinate plant hire and coordinate repair RMAs.
- Assist the CRC with billing and invoicing, including conducting final checks before billing.
- Manage billing invoices and credit notes.
- Enter data for new orders and modifications.
- Communicate with clients about financial and administrative issues and resolve customer disputes in a timely manner.
- Work with internal departments to resolve customer queries.
- Conduct regular reviews with Operations and Sales Management to resolve outstanding issues.
Benefits
- Competitive salary reviewed annually.
- 10 days of paid holidays.
- 401(k) matched contribution.
- Health insurance.
- Life assurance.
- Employee assistance program.
- Referral scheme.
- On-the-job and cross-training opportunities.
- Supportive team environment with access to business resource groups.
- Long-term career development support.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
