Customer Support Coordinator | Vacations

Aisles & Abroad • Miami, FL

5d • Remote

About The Position

The Customer Support Coordinator provides client assistance, manages support requests, and helps coordinate scheduling and service-related activities in a remote environment. The role focuses on communication, organization, and delivering a positive client experience. It is suited to someone who is detail-oriented, responsive, and comfortable working independently with digital tools.

The position requires a reliable internet connection and the ability to stay organized and self-directed in a virtual workspace. The company offers flexible remote work, step-by-step onboarding and ongoing support, opportunities for growth and advancement based on performance, and a supportive, collaborative team environment. The listed salary range is $45,000–$75,000 per year.

Requirements

• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Comfort using online systems and customer support tools.
• Ability to manage multiple tasks in a remote environment.
• Reliable internet access and ability to work remotely.

Nice To Haves

• Customer service or administrative experience.
• Experience in customer service, coordination, or administrative support.
• Interest in travel, hospitality, or event-related services.

Responsibilities

• Respond to client inquiries and provide timely, professional support.
• Assist with coordinating scheduling, reservations, and service requests.
• Maintain accurate client records and support documentation in internal systems.
• Communicate with clients via email, phone, and online platforms.
• Track and follow up on open requests to ensure resolution.
• Review service details and confirmations for accuracy.
• Provide general administrative and customer support.
• Collaborate with internal teams to ensure a smooth client experience.

Benefits

• Flexible remote work environment.
• Step-by-step onboarding and ongoing support.
• Opportunities for growth and advancement based on performance.
• Supportive and collaborative team environment.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed