Customer Support Coordinator

Mancomm, Inc.•Bastrop, TX

About The Position

Mancomm is seeking a Customer Support Coordinator who is organized, customer-focused, and comfortable with technology. Mancomm publishes regulatory content and provides a digital reference library that helps customers locate and apply the regulations relevant to their work. This person will be the main point of contact for customer inquiries, using AI-powered tools, chat systems, and automation to give fast, accurate responses. The role also supports internal processes and cross-team projects that keep the business running smoothly.

Requirements

2+ years of experience in customer service, order processing, or administration
Working familiarity with chat platforms, AI assistants, CRM systems, or digital support tools
Excellent verbal and written communication skills
Strong organizational skills and attention to detail
Ability to manage competing priorities in a fast-paced environment
Calm, professional demeanor under pressure

Nice To Haves

experience in publishing, digital subscriptions or online libraries, or regulatory and compliance industries

Responsibilities

Respond to customer inquiries by phone, email, and chat, using AI and automation tools to improve speed and accuracy
Troubleshoot and resolve customer issues with empathy and follow-through
Process customer orders, subscriptions, and requests through internal systems
Qualify inbound leads from marketing campaigns and chatbots, and route prospects to the right next step
Keep customer records, notes, and documentation accurate
Track trends in customer questions, complaints, and delays, and recommend process or tool improvements
Support internal workflows, documentation, and shared systems
Assist with cross-team coordination and projects as needs arise