Customer and Product Support Coordinator

LANDMARK IMPLEMENT INC•Beatrice, NE

2d•Onsite

About The Position

Assists with the management of service operations within the dealership. Ensure customer satisfaction and maximize return on investment by optimizing service department processes. Maintains accurate and on-time reports and records relative to the service department’s operation. Provides exceptional customer service by answering inquiries about service work.

Requirements

Ability to use standard desktop load applications such as Microsoft Office and internet functions
Experience leading and working cooperatively in a team environment
Excellent and efficient communication skills
Experience analyzing and interpreting internal reports
Basic knowledge of accounting practices
Knowledge of office procedures
High School Diploma or equivalent experience
Valid driver’s license required

Nice To Haves

General understanding of mechanical/technical terms is preferred
Associate degree preferred

Responsibilities

Assist Service Manager with overall daily operations of the Service Department
Provide service to customers by scheduling equipment repairs, communicating parts/labor costs and status of equipment in the shop
Involved with Service work order processes; creating repair segments, assigning technicians, reviewing for accuracy and submitting for approval if needed
Manages payment for service invoices, follows up with past due accounts, and assists with customer portal requests
Review team and Technician’s attendance and labor punches for accuracy and missing entries
Approve team and Technician’s timecards and monitors PTO requests
Provide customer service for service billing issues and accept JDF payments
Assist Service Manager with scheduling and prioritizing work
Service Department organization, tracking JD special tools, keeping warranty bins organized and ensure items are in the correct location
Tag incoming equipment on the lot and assist with DSI hauls requests for business needs and customers
Manage online inspection tracking
Ensure service vehicles and equipment have proper paperwork and are routinely scheduled for repairs including vehicles, forklifts, ect.
Regularly monitor and help manage Work in Progress (WIP), track Product Improvement Programs (PIPS)
Understand and fully promote seasonal specials
Understand and review monthly metric goals, work with Service Manager to meet goals