Customer Support Coordinator

Mancomm•Bastrop, TX

About The Position

Mancomm is seeking an organized, customer-focused, and technology-comfortable Customer Support Coordinator. Mancomm publishes regulatory content and provides a digital reference library that helps customers locate and apply regulations relevant to their work. The coordinator is the main point of contact for customer inquiries and uses AI-powered tools, chat systems, and automation to provide fast, accurate responses. The role also supports internal processes and cross-team projects that help keep the business running smoothly.

Requirements

At least 2 years of experience in customer service, order processing, or administration.
Working familiarity with chat platforms, AI assistants, CRM systems, or digital support tools.
Excellent verbal and written communication skills.
Strong organizational skills and attention to detail.
Ability to manage competing priorities in a fast-paced environment.
Calm, professional demeanor under pressure.

Nice To Haves

Experience in publishing, digital subscriptions or online libraries, or regulatory and compliance industries.

Responsibilities

Respond to customer inquiries by phone, email, and chat, using AI and automation tools to improve speed and accuracy.
Troubleshoot and resolve customer issues with empathy and follow-through.
Process customer orders, subscriptions, and requests through internal systems.
Qualify inbound leads from marketing campaigns and chatbots, and route prospects to the appropriate next step.
Keep customer records, notes, and documentation accurate.
Track trends in customer questions, complaints, and delays, and recommend process or tool improvements.
Support internal workflows, documentation, and shared systems.
Assist with cross-team coordination and projects as needs arise.