Customer Support Coordinator- Haz Waste
About The Position
The Customer Support Coordinator provides customer service and hazardous-waste support to clients, helping ensure satisfaction with waste treatment and disposal services. The role is a point of contact for Sales, Operations, and Customer Support Management, and coordinates office services such as data entry, clerical work, records control, form creation, and report preparation. This position also supports administrative and day-to-day office operations, manages customer service emails and incoming and outgoing mail, and assists customers and internal teams with waste profiles, documentation, shipping, pricing, billing, and transportation logistics. It is fully onsite at the Livonia, Michigan location, Monday through Friday from 8:00 a.m. to 5:00 p.m. local time. It is not a call center position and does not involve high-volume phone support.
Requirements
- High school diploma or GED.
- Two to four years of experience in a customer-facing role addressing customer needs; preferably in waste disposal, chemistry, or a related field.
- Commitment to customer service and ability to actively listen, understand requests, resolve issues, and make recommendations.
- Knowledge of RCRA laws and regulations concerning waste characterization, analysis and evaluation, waste processing protocols, and DOT transportation regulations.
- Knowledge of basic accounting processes.
- Ability to identify trends and data patterns.
- Ability to work in a team environment and handle multiple assignments simultaneously.
- Proficiency with Microsoft Office, DocuSign, and PDF writer.
- Ability to read, analyze, and interpret complex documentation, technical procedures, and governmental regulations, and respond effectively to sensitive inquiries.
- Detail-oriented, with administrative and/or office support experience.
Nice To Haves
- Customer-facing experience in waste disposal, chemistry, or a related field.
Responsibilities
- Provide timely, accurate service to internal and external clients by phone, email, or in person.
- Facilitate communication to address customer questions and needs.
- Review new waste profiles for completeness, enter data into the company system, and manage supporting documentation.
- Respond to inquiries, process orders, prepare correspondence, troubleshoot issues, and fulfill customer needs professionally and promptly.
- Prepare shipping documents, including manifests, using appropriate DOT hazardous-material descriptions.
- Serve as the initial point of contact for Sales, Operations, and Customer Support Management.
- Investigate billing discrepancies, process adjustments, and manage invoicing and collections.
- Provide quotes and schedule and organize trucking for waste transportation.
- Evaluate treat groups assigned to approved profiles and select pricing sheets based on TSDF location, customer type, and regional market.
- Provide administrative support, manage customer service emails and incoming and outgoing mail, and assist with day-to-day office operations.
- Perform data entry and clerical work, control records, create forms, and prepare reports.
Benefits
- Comprehensive medical benefits coverage
- Dental plans
- Vision coverage
- Health care and dependent care spending accounts
- Short- and long-term disability
- Life insurance
- Accidental death and dismemberment insurance
- Employee and Family Assistance Program (EAP)
- Employee discount programs
- Retirement plan with a generous company match
- Employee Stock Purchase Plan (ESPP)
- Paid Time Off (PTO)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
