Customer Support Coordinator- Haz Waste
About The Position
The Customer Support Coordinator provides customer service and waste support to clients, helping ensure satisfaction with waste treatment and disposal services. The role serves as a point of contact for Sales, Operations, and Customer Support Management, while coordinating office services such as data entry, clerical work, records control, form creation, and report preparation. This position is fully onsite in Livonia, Michigan, Monday through Friday, 8:00 AM to 5:00 PM local time. It includes administrative support, customer service email management, incoming and outgoing mail, and day-to-day office operations. It is not a call center role and does not involve high-volume phone support.
Requirements
- 2–4 years of experience in a customer-facing role addressing customer needs; experience in waste disposal, chemistry, or a related field is preferred.
- High school diploma or GED.
- Commitment to customer service and ability to actively listen, understand requests, resolve issues, and make recommendations.
- Knowledge of RCRA laws and regulations as they relate to waste characterization, analysis and evaluation, waste processing protocols, and DOT transportation regulations.
- Knowledge of basic accounting processes.
- Ability to identify trends and data patterns.
- Ability to work in a team and handle multiple assignments simultaneously.
- Proficiency with Microsoft Office, DocuSign, and PDF writer.
- Ability to read, analyze, and interpret complex documentation, technical procedures, and governmental regulations, and respond effectively to sensitive inquiries.
- Detail-oriented administrative and/or office support experience.
Nice To Haves
- Customer-facing experience in waste disposal, chemistry, or a related field.
Responsibilities
- Provide timely, accurate service to internal and external clients by phone, email, or in person.
- Facilitate communication and respond to customer questions, process orders, prepare correspondence, troubleshoot issues, and fulfill customer needs professionally.
- Review new waste profiles for completeness, enter information into the company system, and manage supporting documentation.
- Prepare shipping documents, including manifests, using appropriate DOT hazardous-material descriptions.
- Serve as the initial point of contact for Sales, Operations, and Customer Support Management.
- Investigate billing discrepancies, process adjustments, and manage invoicing and collections.
- Provide quotes and arrange trucking schedules for efficient waste transportation.
- Evaluate treat groups assigned to approved profiles and select pricing sheets based on TSDF location, customer type, and regional market.
- Coordinate data entry, clerical work, records control, form creation, and report preparation.
- Provide administrative support, manage customer-service emails, handle incoming and outgoing mail, and assist with daily office operations.
Benefits
- Comprehensive medical benefits coverage
- Dental plans
- Vision coverage
- Health care and dependent care spending accounts
- Short- and long-term disability
- Life insurance
- Accidental death and dismemberment insurance
- Employee and Family Assistance Program (EAP)
- Employee discount programs
- Retirement plan with a company match
- Employee Stock Purchase Plan (ESPP)
- Paid Time Off (PTO)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
