Customer Support Coordinator

HCA Healthcare • Springfield, MO

2d

About The Position

The Customer Support Coordinator provides high-quality, quick, and accurate supply chain support to ROI Members through proactive solutions and decision-making. The role supports the Mercy Consolidated Services Center (CSC) by processing requisitions, sourcing products, negotiating vendor purchase orders, placing and confirming orders, following up, and expediting orders for products and services. The coordinator manages daily customer and vendor relationships within and outside the organization and provides front-line and first-tier support for customers and other ROI teams.

The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m. The position is with HealthTrust Performance Group. Benefits eligibility may vary by location.

Requirements

• High school diploma or GED required.

Nice To Haves

• One year of call center or customer service-related experience preferred.

Responsibilities

• Perform the duties of a purchasing buyer when a customer has an urgent request.
• Provide front-line support to ROI customers regarding supply chain-related issues.
• Provide first-tier support for other ROI teams, including Purchasing, CSC Inventory Management, CSC Operations, Transportation, Customer Pack Solutions, Capital Purchasing, and Local Supply Chain.
• Coordinate procurement of substitute items by sourcing from other manufacturers when a vendor is out of stock.
• Coordinate entry of complaints into quality management software for Mercy and Commercial customer returns and recalls, as well as other quality complaints.
• Coordinate product returns from end users to vendors.
• Process requisitions; source products; negotiate, place, confirm, follow up on, and expedite vendor purchase orders for products and services.
• Maintain daily customer and vendor relationships within and outside the organization.

Benefits

• Medical, prescription drug, dental, vision, behavioral health, and telemedicine coverage.
• Wellbeing support, including free counseling and referral services.
• Paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
• 401(k) plan with a 100% match on 3% to 9% of pay, based on years of service.
• Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
• Tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
• Fertility and family-building benefits and adoption assistance.
• Life insurance and supplemental health protection plans.
• Auto and home insurance, legal counseling, identity theft protection, and consumer discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED