Customer Support Coordinator | Remote

Aisles & Abroad • Morgantown, WV

1d • $45,000 - $75,000 • Remote

About The Position

We are seeking a dependable and service-oriented Customer Support Coordinator to provide client assistance, manage support requests, and help coordinate scheduling and service-related activities in a remote environment. The position focuses on communication, organization, and delivering a positive client experience. It is suited to detail-oriented, responsive individuals who are comfortable working independently using digital tools.

The role involves responding to client inquiries, coordinating scheduling and service requests, maintaining accurate records, communicating through email, phone, and online platforms, and following up on open requests to ensure resolution. The coordinator also reviews service details for accuracy, provides general administrative and customer support, and collaborates with internal teams to support a smooth client experience.

This is a remote role requiring reliable internet access and the ability to stay organized and self-directed in a virtual workspace. The company offers flexible remote work, step-by-step onboarding and ongoing support, growth opportunities based on performance, and a supportive, collaborative team environment. The stated salary range is $45,000–$75,000 per year.

Requirements

• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Comfort using online systems and customer support tools.
• Ability to manage multiple tasks in a remote environment.
• Reliable internet access and ability to work remotely.

Nice To Haves

• Customer service or administrative experience is preferred.
• Experience in customer service, coordination, or administrative support.
• Interest in travel, hospitality, or event-related services.

Responsibilities

• Respond to client inquiries and provide timely, professional support.
• Assist with coordinating scheduling, reservations, and service requests.
• Maintain accurate client records and support documentation in internal systems.
• Communicate with clients via email, phone, and online platforms.
• Track and follow up on open requests to ensure resolution.
• Review service details and confirmations for accuracy.
• Provide general administrative and customer support.
• Collaborate with internal teams to ensure a smooth client experience.

Benefits

• Flexible remote work environment.
• Step-by-step onboarding and ongoing support.
• Opportunities for growth and advancement based on performance.
• Supportive and collaborative team environment.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed