Hotel Customer Support Coordinator | Remote

Destination Careers•California, CA

18h•Remote

About The Position

The Hotel Customer Support Coordinator assists clients with hotel and resort planning, reservation support, and accommodation-related questions. The role involves researching suitable properties, reviewing available options, organizing reservation details, and guiding clients from their initial inquiry through confirmed arrangements. It is suited to people who enjoy customer service, researching destinations and accommodations, and providing personalized assistance. Training and access to online booking resources are provided.

Requirements

Strong customer service and interpersonal skills.
Clear written and verbal communication.
Excellent attention to detail and organization.
Ability to research and compare information online.
Comfortable learning new reservation platforms and systems.
Ability to manage multiple requests and follow through independently.
Must be 18 years of age or older.
Reliable computer and internet access.

Nice To Haves

Previous experience in customer service, hospitality, reservations, or related fields is helpful but not required.

Responsibilities

Assist clients with hotel and resort research based on their preferences, dates, and budget.
Review available accommodations, property features, and reservation options.
Support clients with hotel booking and confirmation details.
Communicate reservation information and updates clearly.
Assist with questions, modifications, and other reservation-related needs.
Research property locations, amenities, room options, and available services.
Maintain accurate client preferences and reservation records.
Provide timely follow-up throughout the planning and booking process.
Use online booking platforms and approved industry resources.
Follow established procedures for reservations and client documentation.
Deliver professional and courteous customer support.