Customer Support Coordinator
About The Position
The Customer Support Coordinator builds strong customer relationships and drives aftermarket sales growth within assigned regions. The role works closely with customers, service technicians, parts sales, order fulfillment, and marketing teams to identify opportunities, promote equipment and technology solutions, and support customer success. It evaluates equipment and processes, follows up on quotes, and helps ensure accurate and timely order fulfillment. The coordinator develops regional aftermarket sales strategies, assesses revenue potential by client, promotes hardware, software, and ancillary equipment, and conducts customer visits to evaluate equipment, processes, and beneficial technology advances. The role also coordinates with Parts Sales on customer questions and orders, and with Marketing on aftermarket sales plans.
Requirements
- High school diploma.
- Advanced computer skills, including MS Outlook, ProE, Visual, SharePoint, and CRM.
- Solid problem-solving skills and attention to detail.
- Ability to work in a team environment.
- Ability to understand and effectively communicate in English.
- Familiarity with standard concepts, practices, and procedures relating to the extrusion process and related technologies.
- Experience and judgment to plan and accomplish goals and perform a variety of tasks.
Responsibilities
- Build customer partnerships with Wenger and cultivate customer relationships.
- Develop and execute aftermarket sales strategies by market region.
- Collaborate with service technicians and order fulfillment to develop key contacts for new installations.
- Promote current and new hardware, software, and ancillary equipment technologies.
- Communicate directly with responsible client points of contact.
- Analyze current revenue versus potential revenue on a per-client basis.
- Follow up on customer quotes, clarify quote details, and liaise with the Parts Sales team to answer client questions.
- Assist Parts Sales in ensuring customer orders are filled accurately and on time.
- Arrange customer visits to audit equipment, evaluate beneficial technological advances, analyze customer processes, identify potential future problems, and determine when a paid service trip may be applicable.
- Conduct aftermarket sales and courtesy visits to customer sites to evaluate solutions, cultivate relationships, and market aftermarket solutions.
- Collaborate with the Marketing Department to develop and execute an aftermarket sales marketing plan.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
