Customer Service Support

Evans Distribution • Melvindale, MI

5d • Onsite

About The Position

Evans Distribution Systems is seeking a highly organized, detail-oriented, and customer-focused Customer Service Support professional to join its warehousing and distribution team. This role is a primary point of contact for customers and manages inquiries, processes orders, coordinates warehouse activities, and resolves service-related issues in a timely, professional, and courteous manner. The position is based in Melvindale, Michigan, with a regular shift of 7:00 AM to 3:30 PM. Overtime and weekend availability are required as needed. The starting wage is $17.00 per hour.

Requirements

• High school diploma or equivalent required.
• At least three years of experience in customer service, warehouse administration, or a similar position required.
• Strong written and verbal communication skills and the ability to interact professionally with customers and internal departments.
• Excellent organizational skills and attention to detail, with the ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office applications and general computer systems.
• Strong problem-solving skills and sound judgment when addressing customer concerns and operational issues.
• Ability to work independently and contribute effectively as part of a team.
• Willingness to participate in an annual customer service seminar, training program, or other relevant professional development activities.
• Must successfully pass the company's pre-employment background screening.
• Overtime and weekend availability as needed.

Nice To Haves

• Some college education preferred.
• Previous experience in warehousing, distribution, logistics, or supply chain operations preferred.
• Experience with warehouse management systems (WMS) preferred.

Responsibilities

• Respond to and resolve customer inquiries, service requests, and trouble tickets by email and telephone in a timely and professional manner.
• Process, enter, and verify customer orders for accuracy and compliance with established requirements.
• Monitor order accuracy, response times, documentation, customer satisfaction, and timely resolution of service-related issues.
• Maintain working knowledge of computer systems, warehouse management systems (WMS), and other applicable software.
• Communicate customer information, concerns, and operational issues to management in a timely and effective manner.
• Develop and maintain positive customer relationships by responding courteously and professionally to inquiries, concerns, and shipment-related complaints.
• Monitor customer feedback and promptly identify and escalate potential customer dissatisfaction.
• Serve as the primary liaison among customers, warehouse operations, and management to facilitate communication and issue resolution.
• Prepare and maintain professional written and verbal correspondence with customers, internal departments, and management.
• Develop, maintain, and update accurate customer-specific procedures and work instructions to ensure compliance with account requirements and ISO 9001:2015 quality management standards.
• Perform additional duties and responsibilities as assigned by management.
• Deliver consistent, professional, and responsive customer service.
• Maintain accurate order processing and warehouse documentation.
• Resolve customer issues promptly and proactively.
• Contribute to overall customer satisfaction and operational efficiency.

Benefits

• Full benefits after 90 days.
• Professional development, cross-training, certifications, and safety training.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED