Customer Service Support

GREEN CIRCLE GROWERS INC • Oberlin, OH

1d

About The Position

The Customer Service Support position assists the Customer Service team in providing comprehensive customer service, including customer correspondence, order entry, and order facilitation. The role supports Customer Service Representatives to ensure the successful completion of the order process for a specific group of customers. It also helps resolve customer service issues and questions promptly and professionally to enhance customer satisfaction.

Express Seed Company is a full-service brokerage and supply chain manager that imports, processes, and distributes seeds, plugs, cuttings, liners, and related products. The company serves primarily medium- to large-sized greenhouse growers, as well as contract growers, independent garden centers, and landscapers. It employs more than 100 people across customer service, vendor relations, marketing, sales, logistics, and finance, serving thousands of customers.

Requirements

• High school diploma or at least 2 years of experience in customer service or relevant experience.
• Advanced skills in Microsoft Office Excel and Word.
• Strong analytical and problem-solving skills.
• Ability to work individually and as part of a team.
• Ability to handle multiple and diverse tasks under deadline pressure.
• Ability to work with employees and management at all levels.
• Effective written and verbal communication skills.
• Strong organizational skills, attention to detail, and follow-through.

Nice To Haves

• Experience with Microsoft NAV, Peoplesoft, and/or an ERP system.

Responsibilities

• Communicate effectively with Customer Service Representatives to establish overall customer satisfaction.
• Respond to written and email communications.
• Enter customer orders by identifying the product, quantity, and required delivery date.
• Accurately update and maintain customer information and order status.
• Maintain a database of customer special requests and item or product setup.
• Prepare periodic order status reports for customers.
• Use CRM and ERP tools to fulfill customer requests and support the Sales team.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED