Customer Service Support

LDG Industrial • Houston, TX

1d • Onsite

About The Position

LGG INDUSTRIAL is a national distributor of hoses, gaskets, and conveyor products, serving industrial customers across the United States and Canada. The Customer Service Support position is based in Houston, Texas, and supports the Customer Service Department by coordinating with customers, vendors, and internal teams, including operations, sales, procurement, warehouses, and production facilities. The role is non-exempt and full-time. It is primarily office-based, with occasional warehouse visits for order-related follow-up.

The position handles customer communications and order-support activities, including routing calls, managing assigned customer billing portals, supporting customer service representatives with credits and related transactions, following up on open quotes and orders, and coordinating timely shipment and invoicing. The role also processes non-technical orders, updates customer order-management platforms, and contributes to projects intended to improve operations. A strong commitment to safety is required.

LGG INDUSTRIAL describes itself as employee-centric, offering training and advancement opportunities, and emphasizes a safety-first culture. The company lists competitive compensation with bonus potential, health benefits, a 401(k) with company match, and paid vacation, holidays, and sick time.

Requirements

• At least 18 years of age.
• High school diploma or equivalent.
• At least 1 year of prior work experience.
• Strong organizational and prioritization skills.
• Basic computer skills, including MS Word, Excel, internet, and email; the role also requires proficient computer skills, including MS Office.
• Ability to perform basic math and calculations using whole numbers, fractions, decimals, and units of measure.
• Ability to interact professionally with customers and team members.
• Excellent oral and written communication skills.
• Ability to work nights and weekends as required.
• Ability to work overtime as required.
• Reliable transportation.
• Ability to work in a stationary position for extended periods and frequently operate a computer, keyboard, mouse, and standard office equipment.
• Ability to comprehend and follow instructions and safety procedures; read, write, and communicate in English; understand workplace documents; respond to safety signals, alarms, and verbal instructions; and wear required personal protective equipment.
• Background checks and drug screening may be required by the company, customer, or DOT requirements for onsite work and equipment operation, as applicable or permitted by law.

Nice To Haves

• 1–3 years of customer service experience in industrial distribution.
• Previous experience using an ERP system.
• Product knowledge of hose, gasket, and conveyor systems.
• Knowledge of or user experience with ARIBA, Coupa, or GEP portals.

Responsibilities

• Maintain a 100% commitment to safety policies and procedures.
• Answer phones and route inbound calls to the appropriate party.
• Handle portal billing for assigned customers within the district or districts.
• Close out customer service representatives’ open quotes that are more than 30 days old or have reached the assigned time period.
• Work with customer service representatives on issuing credits, rebills, QCFE’s, and RGA’s when appropriate.
• Handle customer expedite requests for pending orders and answer inquiries about individual order status.
• Ensure customer direct orders for assigned districts are billed in a timely manner.
• Work on open-order reports to reduce the late backlog.
• Communicate with warehouses, production facilities, purchasing, and vendors as applicable to ensure orders are shipped on time.
• Complete customer-required material and order-management platform updates related to order management and invoicing.
• Provide support to customer service as needed.
• Process non-technical orders, such as failed digital orders, and update customers on expected delivery times.
• Participate in special projects that promote operational improvement.
• Perform other duties for which trained and qualified.

Benefits

• Competitive compensation plan with bonus potential.
• Medical, dental, and vision benefits, plus short-term and long-term disability coverage; available on the first day of the month following the date of hire.
• 401(k) with company match.
• Paid vacation, holidays, and sick time.
• Training and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED