Customer Service Support Specialist

FCS Financial • Macon, MO

1d • Onsite

About The Position

FCS Financial is hiring a Customer Service Support Specialist to support customers and the lending team in Macon, Missouri. The role serves as a first point of contact for customers and provides customer service, loan coordination, account maintenance, and office support. The position is in the Marketplace Services department and reports to the Customer Service Team Leader, Ag & Rural Lending. It supervises no employees. The position is non-exempt and open until filled.

The position allocates approximately 25% of its time to customer service, 30% to loan coordination, 25% to account maintenance, and 20% to office duties. The job description may change without notice. Other duties may be assigned to meet organizational needs.

FCS Financial supports agriculture and rural communities across Missouri. The organization describes its work environment as collaborative and focused on supporting those communities. It is an Equal Employment/Affirmative Action employer and considers reasonable accommodation requests case by case.

Requirements

• High school diploma, or an equivalent combination of education and experience sufficient to perform the essential functions of the job.
• Working knowledge of operating a multi-line phone system.
• Oral and written communication skills sufficient to exchange information effectively with peers, a supervisor, and customers.
• Ability to listen and convey awareness of a customer's problem or issue in order to find a resolution.
• Ability to perform varied duties and switch between tasks of different natures.
• Ability to organize material and information systematically to optimize efficiency.
• Ability to recognize and maintain confidential information.
• Skill in using Word, Excel, and Outlook to increase efficiency and effectiveness.

Nice To Haves

• Customer service, administrative, banking, or financial services experience.

Responsibilities

• Answer phones and welcome walk-in customers; assess and interpret customer needs and respond to requests or direct customers to the appropriate staff member.
• Accept, identify, and process loan payments and provide receipts to customers.
• Provide customer services that may include loan and funds-held advances, payoff documentation, ordering drafts, and notary services.
• Follow up on missing or incomplete loan documentation, including earnings or financial information.
• Determine whether collateral releases are needed in accordance with paid-in-full loan procedures.
• Complete lien searches, maintain electronic files, complete third-party loan verifications, and complete Loan to Note Verification.
• Post daily receipts and disbursements; monitor daily, monthly, and year-end reports and resolve discrepancies.
• Process incoming and outgoing electronic transfers and correct customer account payment or disbursement entries.
• Make initial customer contact regarding early delinquent payments and monitor monthly UCC continuations.
• Contact service providers for office equipment maintenance and document shredding.
• Order office supplies; schedule and prepare for internal and external meetings and events; authorize invoices for office expenses; and handle internal and external mail.
• Protect the confidentiality, security, and integrity of Association systems and data and clients’ data.

Benefits

• Starting salary of $41,000 plus incentive opportunities tied to Association performance.
• Comprehensive benefits package, including health, retirement, and paid time off benefits.
• Professional development opportunities.
• Collaborative team environment focused on supporting Missouri agriculture and rural communities.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED