Customer Service Support Specialist

FCS Financial, ACA • Macon, MO

3d

About The Position

FCS Financial is hiring a Customer Service Support Specialist to provide customer service and administrative support for its lending team and customers in Macon, Missouri. The position serves as a first point of contact for customers, handles loan and account transactions, supports loan documentation and coordination, maintains customer accounts, and assists with office operations. The role also helps create a positive customer experience while supporting agriculture and rural communities across Missouri.

Requirements

• High school diploma, or an equivalent combination of education and experience sufficient to perform the essential functions of the job.
• Working knowledge of operating a multi-line phone system.
• Oral and written communication skills sufficient to exchange information effectively with peers, a supervisor, and customers.
• Ability to listen and convey awareness of a customer's problem or issue to find a resolution.
• Ability to perform a variety of duties and switch between tasks of different kinds.
• Ability to organize material and information systematically to optimize efficiency.
• Ability to recognize and maintain confidential information.
• Skill in using Microsoft Word, Excel, and Outlook to increase efficiency or effectiveness.
• Strong customer service and communication skills.
• Excellent organization and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.

Nice To Haves

• Customer service, administrative, banking, or financial services experience.

Responsibilities

• Answer phones and welcome walk-in customers; assess customer needs, respond to requests, or direct customers to the appropriate staff member.
• Accept, identify, and process loan payments and provide receipts.
• Provide loan and funds-held advances, payoff documentation, draft ordering, and notary services.
• Follow up on missing or incomplete documentation, including earnings and financial information.
• Determine whether collateral releases are needed in accordance with paid-in-full loan procedures.
• Complete lien searches, loan verifications for third parties, and Loan to Note Verification.
• Maintain electronic files and track loan documentation requirements.
• Post receipts and disbursements, monitor reports for discrepancies, and resolve identified issues.
• Process incoming and outgoing electronic transfers and correct customer account payment or disbursement entries.
• Make initial customer contact regarding early delinquent payments and monitor monthly UCC continuations.
• Contact service providers about office equipment maintenance and document shredding.
• Order office supplies; schedule and set up meetings and events; authorize office expense invoices; and handle internal and external mail.
• Protect the confidentiality, security, and integrity of Association systems and data and clients’ data.
• Perform other duties as assigned to meet organizational needs.

Benefits

• Competitive starting salary of $41,000 plus incentive opportunities tied to Association performance.
• Comprehensive benefits package, including health, retirement, and paid time off benefits.
• Professional development opportunities.
• Collaborative team environment focused on supporting Missouri agriculture and rural communities.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED