Customer Service Support

LGG Industrial • Houston, TX

3d • Onsite

About The Position

LGG INDUSTRIAL is a national distributor of hoses, gaskets, and conveyor products. The Customer Service Support role communicates with customers, vendors, and internal teams—including operations, sales, procurement, warehouse, and production—to support the Customer Service Department and help ensure timely order processing and delivery. The position is primarily office-based, with occasional warehouse visits for order-related follow-ups. It is a full-time, non-exempt position located in Houston, Texas.

Requirements

• At least 18 years of age.
• High school diploma or equivalent.
• At least 1 year of prior work experience.
• Strong organizational and prioritization skills.
• Proficient computer skills; basic familiarity with MS Word, Excel, the internet, and email is specified in the minimum qualifications.
• Ability to perform basic math, including calculations with whole numbers, fractions, decimals, and units of measure.
• Ability to interact professionally with customers and team members.
• Excellent oral and written communication skills.
• Ability to work nights and weekends as required.
• Ability to work overtime as required.
• Reliable transportation.
• Ability to work in a stationary position for extended periods and frequently operate a computer, keyboard, mouse, and standard office equipment.
• Ability to understand and follow instructions and safety procedures; read, write, and communicate in English; comprehend workplace and safety documents; and respond to safety signals, alarms, and verbal instructions.
• Ability to work in varying environmental conditions, including temperature changes, dust, and warehouse noise, and to wear required PPE such as gloves, safety glasses, steel-toed footwear, hearing protection, or hard hats.
• Background checks and drug screening may be required, depending on company, customer, or DOT requirements for onsite work and equipment operation, as permitted by law.

Nice To Haves

• 1–3 years of customer service experience in industrial distribution.
• Previous experience using an ERP system.
• Product knowledge of hose, gasket, and conveyor systems.
• Knowledge of or user experience with ARIBA, Coupa, or GEP portals.

Responsibilities

• Maintain commitment to company safety policies and procedures.
• Answer inbound calls and route them to the appropriate party.
• Handle portal billing for assigned customers within the assigned district or districts.
• Close out CSSR open quotes older than 30 days or within another assigned period.
• Work with CSSRs on credits, rebills, QCFE’s, and RGA’s when appropriate.
• Handle customer expedite requests for pending orders and respond to inquiries about order status.
• Ensure customer direct orders for assigned districts are billed promptly.
• Review open-order reports and work to reduce the late backlog.
• Coordinate with warehouse and production facilities, purchasing, and vendors as applicable to help ensure orders ship on time.
• Complete customer-required updates to material and order management platforms related to order management and invoicing.
• Provide customer service support as needed.
• Process non-technical orders, including failed digital orders, and update customers on expected delivery times.
• Participate in special projects that promote operational improvement.
• Perform other duties for which trained and qualified.

Benefits

• Competitive compensation plan with bonus potential.
• Medical, dental, vision, short-term disability, and long-term disability benefits, available the first of the month following the hire date.
• 401(k) with company match.
• Paid vacation, holidays, and sick time.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED