Customer Service Support

MillerKnoll • San Francisco, CA

5d • $26 - $29

About The Position

Holly Hunt is seeking a detail-oriented and proactive Customer Service Support professional to help ensure smooth order processing and exceptional customer service. The role maintains accurate records and supports operational tasks that facilitate efficient order fulfillment and customer interactions. The position reports to the Customer Service Supervisor.

Requirements

• High school diploma or equivalent.
• Strong attention to detail and organizational skills.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office Suite and familiarity with document management systems such as DocuWare.
• Ability to multitask and prioritize in a fast-paced environment.

Nice To Haves

• Associate degree preferred.
• Previous experience in customer service or administrative support is a plus.

Responsibilities

• Answer incoming customer calls and provide prompt, courteous assistance.
• Collect and verify outstanding information required for order fulfillment.
• Complete motor programming charts accurately and efficiently.
• Manage the shipping status report and assess applicable sales tax liabilities.
• Process and collect outstanding customer balances.
• Manage Will Call reports.
• Enter order samples.
• Maintain organized records by scanning and uploading orders into DocuWare.

Benefits

• Medical, prescription drug, dental, and vision coverage.
• Health Savings Account and Dependent Day Care Savings Account.
• Life insurance, disability and other insurance plans, and short- and long-term disability.
• Paid time off, including vacation and parental leave, and holidays.
• 401(k).
• Other special perks reserved for associates.
• May be eligible for a geographic premium, annual discretionary incentive, and equity awards, subject to program rules.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED