Customer Service/Operations Support

LABTECH DIAGNOSTICS • San Antonio, TX

2d

About The Position

The Customer Service/Operations Support Associate supports daily laboratory operations while providing customer service to clients, patients, and internal staff. The position serves as a primary point of contact for inquiries, assists with specimen processing support, and ensures accurate communication and documentation in accordance with laboratory standards and regulations.

The role also supports specimen receiving and accessioning, verifies patient and test order information, maintains data in the Laboratory Information System (LIS), prepares paperwork and shipping materials, and coordinates with laboratory staff to support workflow and timely turnaround. The associate follows SOPs and compliance guidelines, assists with quality assurance, inventory, audits, special projects, and process improvement, and helps maintain a clean, organized, compliant work environment.

This job description is not a comprehensive listing of all duties. Duties, responsibilities, and activities may change at any time with or without notice. Background and drug screening are mandatory.

Requirements

• Quality customer service skills, both verbal and written.
• Professional and empathetic communication.
• Strong organizational and time-management skills.
• Team-oriented approach and willingness to assist across departments.
• Problem-solving mindset with a focus on service excellence.
• Able to sit for long periods of time.
• Able to type at least 60 words per minute.
• Able to use the telephone and computer simultaneously.
• Background and drug screening are mandatory.

Nice To Haves

• Bachelor's degree (preferred).
• Experience in a medical laboratory or customer service setting.
• Familiarity with laboratory terminology or specimen handling.
• Experience using a Laboratory Information System (LIS).
• Knowledge of HIPAA and patient confidentiality standards.

Responsibilities

• Serve as a first point of contact for clients, providers, and internal teams by phone, email, and in person.
• Respond to inquiries regarding test orders, specimen requirements, results status, and general laboratory services.
• Resolve customer issues professionally and escalate concerns as appropriate.
• Maintain a courteous, helpful, and service-oriented approach.
• Assist with specimen receiving, accessioning support, and documentation.
• Verify patient and test order information for accuracy and completeness.
• Enter and update data in the Laboratory Information System (LIS).
• Prepare paperwork, labels, and shipping materials.
• Support quality assurance activities by following SOPs and compliance guidelines.
• Coordinate with laboratory staff to ensure smooth workflow and timely turnaround.
• Assist with inventory tracking, supply ordering, and restocking.
• Support special projects, audits, and process improvement initiatives.
• Maintain a clean, organized, and compliant work environment.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed