Customer Service Support

Imperial Dade • Franklin, MA

2d

About The Position

Imperial Brady is hiring a Customer Service Support team member in Franklin, Massachusetts. The role interacts with customers, processes orders, and responds to inquiries, concerns, and requests about products and services. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., at an hourly rate of $23.50.

Requirements

• High school diploma, GED, or equivalent.
• Two years of customer service experience.
• Proficiency in MS Office and familiarity with other software.
• Two years of data entry experience.
• Excellent communication skills.
• Outgoing personality and an eager attitude toward helping others.

Responsibilities

• Answer customer calls promptly, professionally, and in a friendly manner.
• Interact with customers by telephone, electronically, or face-to-face.
• Help increase sales and account profitability by suggesting new and complementary products and participating in sales promotions.
• Optimize fill rates by providing substitutions for out-of-stock or discontinued items.
• Escalate customer information, problems, needs, and requests to the Customer Service Manager when necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED