Customer Service Support Representative

Sharp Electronics • Greenville, SC

13h • $40,800 - $59,950

About The Position

The Customer Service Support Representative (CSSR) performs all duties of an Associate CSSR and provides additional support for a wide range of customer issues, including service and supply billing questions. The role requires comprehensive customer service knowledge and the ability to handle assorted customer inquiries to achieve customer satisfaction.

The CSSR processes supply orders and service call issues by phone and email, supports Sharp Business Systems customers with product questions and concerns, and addresses billing, order status, and other inquiries. The role also involves routing issues to the appropriate party, using the current ERP system and industry-specific software, documenting and following up on calls, coordinating with field teams and operations departments, and escalating problems when needed. The representative supports organizational and operational goals and may identify sales opportunities and generate leads.

Requirements

• High school diploma or equivalent.
• 2–5 years of experience in a customer service environment.
• Strong working knowledge of Microsoft Office products, including Word, Excel, PowerPoint, and Outlook.
• Exceptional verbal, especially telephone, and written communication skills.
• Excellent customer service skills and a customer-focused attitude.
• Excellent reading comprehension and mathematical skills.
• Strong organizational and time-management skills, including attention to detail.
• Ability to self-start and complete tasks in pursuit of goals.
• Ability to prioritize responsibilities in a dynamic, fast-paced environment.
• Proficient data-entry skills.
• Authorization to work in the United States without sponsorship.
• Applicants must include compensation expectations; local candidates only.

Nice To Haves

• Call center support experience.

Responsibilities

• Process supply orders and service call issues accurately and promptly over the phone and through email.
• Support Sharp Business Systems customers with product-related questions and concerns.
• Handle customer service issues, including billing questions, order status requests, and other inquiries.
• Determine the reason for customer calls and route problems to the appropriate party.
• Use the current ERP system to process phone and email requests.
• Interact daily with industry-specific software.
• Provide field teams with detailed and pertinent call information to support customer satisfaction.
• Log and return all voicemail calls daily, document required information in the database, and own calls through timely and thorough resolution.
• Work closely with operations departments and management, escalating problems and concerns when necessary.
• Perform general customer service work in support of organizational goals, objectives, and tactical operations.
• Maintain knowledge of Sharp products and services to support others in the department and, when appropriate, identify sales opportunities and generate customer leads.
• Perform other duties as assigned.

Benefits

• Comprehensive healthcare plans, including medical, dental, and vision.
• 401(k) retirement plan with a competitive match and financial support tools.
• Employee Assistance Plan supporting mental and behavioral health, balance, and family support.
• Life insurance and disability insurance.
• Wellness program.
• Training, professional development, and mentorship.
• Voluntary insurance benefits, including auto, home, identity protection, and legal coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED