Customer Service & Sales Support Representative
About The Position
The Customer Service & Sales Support Representative provides customer service to internal and external customers and supports clients and prospective customers by responding to inquiries, resolving issues, and helping ensure customer satisfaction. The position services existing accounts, enters sales orders received by phone, email, or sales representatives, and communicates with customers about shipping, invoices, and back orders. It also handles complaints, provides appropriate solutions and alternatives, and builds sustainable relationships with customers and coworkers. The role manages a large volume of inbound calls and orders, prepares daily and weekly reports, and assists other Customer Service Representatives with order entry, phone calls, and reports. The representative is expected to maintain a positive and professional attitude, develop product, technical, and territory knowledge, and provide professional support in a fast-paced environment. The stated schedule is 8:00 a.m. to 4:30 p.m., Monday through Friday.
Requirements
- Strong customer service skills in person and virtually.
- Ability to work independently and as part of a team; self-motivated.
- Comfort working in a fast-paced environment.
- Strong organizational and time-management skills.
- Experience with Microsoft Office products.
- Track record of high performance in a fast-paced environment.
- Proven customer service experience.
- Inbound and outbound call experience.
Nice To Haves
- Infor experience preferred.
Responsibilities
- Maintain a positive and professional attitude toward customers and coworkers.
- Enter sales orders received by phone, email, or sales representative.
- Communicate with customers about shipping, invoices, and back orders through various channels.
- Provide professional customer support and help ensure customer satisfaction.
- Develop product, technical, and territory knowledge.
- Service and support existing accounts.
- Handle complaints and provide appropriate solutions and alternatives to meet customer needs.
- Build sustainable relationships with customers and coworkers.
- Run a variety of daily and weekly reports.
- Manage a large volume of inbound calls and orders.
- Assist Customer Service Representatives with order entry, phone calls, and reports.
Benefits
- Medical, dental, and vision coverage.
- Life insurance and short- and long-term disability coverage.
- Optional voluntary benefits.
- Employee Stock Ownership Plan (ESOP).
- 401(k).
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
