Customer Service & Sales Support

Schilling Supply Company • La Crosse, WI

2d

About The Position

We are seeking a dynamic and proactive Customer Service and Sales Support professional to serve as a link between customers and internal teams. The role focuses on ensuring seamless communication, exceptional customer experiences, and effective sales support. The successful candidate will help drive customer satisfaction, build strong relationships, and contribute to business growth.

Requirements

• Ability to prioritize tasks effectively in a fast-paced environment.
• Experience with ERP platforms and order processing tools.
• Excellent written and verbal communication skills.
• Demonstrated customer service problem-solving ability and experience managing customer accounts with a focus on relationship management.
• Knowledge of Microsoft Office Suite.
• Ability to collaborate across departments using internal communication channels to ensure client needs are met promptly.

Responsibilities

• Address customer inquiries, resolve issues promptly, and ensure client satisfaction across multiple channels.
• Support the sales team by managing client accounts, processing orders using order processing tools, and assisting with sales documentation.
• Track customer interactions, update account information, and support data-driven decision making.
• Manage customer relationships through proactive communication, follow-ups, and relationship management strategies.
• Maintain accurate records of customer interactions, transactions, and account details for internal communication.
• Provide feedback on customer service challenges and suggest solutions to improve the customer experience.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed