Customer Service/Counter Sales Support

AtWork•Farmers Branch, TX

6d•Onsite

About The Position

A distribution facility in Farmers Branch, Texas, is hiring a Sales Support Specialist to support sales representatives and provide customer service and counter sales support. The role involves managing customer accounts and transactions, entering orders and other requests, assisting with online accounts and contracts, and helping customers understand available products and services. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with pay of $20–$24 per hour.

Requirements

At least 6 months to 1 year of recent related experience.
Organizational skills and strong attention to detail.
Strong verbal and written communication skills.
Proficiency with MS Office.

Nice To Haves

Bilingual ability.

Responsibilities

Support assigned sales representatives with daily status updates.
Manage accounts, including setup, changes, pricing updates, and margin monitoring.
Troubleshoot transactions, order history, and online orders.
Enter customer and sales representative orders received by phone, fax, or email.
Enter sample and return requests.
Manage and set up online accounts.
Set up CPM and rebate contracts.
Work with internal and external customers to build and maintain customer loyalty.
Provide basic product information and explain products and services available to customers.
Perform some inside sales duties.
Conduct product training and research.
Use problem-solving and decision-making skills to determine appropriate solutions.
Provide exceptional customer service.
Perform other duties as assigned.